SHAIK GALIB

Associate support operations analyst at Entain Software Development Services with 3 years of expertise in Application Support and Incident management. Proficient in log analysis and monitoring using Kibana and Grafana. Enhanced system observability and played a key role in high-stakes events through effective cross-team collaboration and technical skills in Java Spring microservices.

• Coordinated P1/P2 bridge calls with development, infrastructure, and database teams to resolve production incidents efficiently.
• Created monitoring dashboards to improve system observability and alert tracking, enhancing incident response times.
• Managed escalated incidents from L1/SOC teams and ensured resolution within SLA timelines, maintaining high system availability.

• Group Bet Station (GBS) Retail Betting Platform Support, Provided production support for Entain's Group Bet Station (GBS), one of the largest betting platforms in Europe, powering over 12,000 betting terminals across the UK, Ireland, Belgium, and Spain., Monitored application performance and system alerts to ensure high availability and low latency for real-time terminal applications., Coordinated incident management and log analysis during high-traffic events such as Cheltenham Festival and The Grand National., Supported release processes and environment stability for mission-critical betting operations.
• Envision - Retail Display Systems for UK Betting Operations, Supported Envision, a key retail technology project for Entain's Ladbrokes and Coral brands, powering over 1,100 display devices across the UK., Monitored real-time display of horse racing, greyhound racing, virtual events, and bingo prices to enhance customer engagement., Integrated with multiple backend systems to fetch live racing data, betting odds, market changes, and promotional content., Ensured accurate and timely information delivery to all shop displays during high-traffic events, contributing to revenue generation.

• Telugu
• Hindi
• English