Haripriya Haridoss

Process: APC FAX

• Support expert in NAM Collections and Recoveries credit card operations, handling specialized tasks including Fraud and Dispute Handling, POA requests, C&D notices, medical and financial hardship cases, and letters informing death.
• Maintained 100% adherence to SLA standards through timely responses and effective issue resolution.
• Managed high-volume production workloads each month while maintaining minimal downtime and strict SLA compliance.
• In addition to managing daily volumes, Coordinated with the onshore team by communicating via email to clear pending inventory across the entire APC FAX process, ensuring timely results.
• Assisted in allocating cases for the FAX process to ensure timely and efficient operations.
• Managing RTS (Return to Site) for my team.
• Facilitated knowledge transfer for new hires, ensuring smooth onboarding into the APC FAX process.
• Cross Trained in Core CND and CND exception, critical process, consistently meeting SLAs and maintaining accuracy above 96%.