Rahul Joshi
Operation Support - Specialist
Mumbai
Summary
To prove capabilities and to be a part of an organization that provides an atmosphere of mutual growth and benefit.
To use my knowledge and skills towards providing innovative and responsive service and take the industry that provides a mutual benefit & growth to its higher finales of excellence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Operation Support Specialist
CMA CGM
Mumbai
09.2016 - Current
- Monitoring vessel Schedules for all shipping routes. (Create & Update Dashboard) / Estimated & Actual Time of Arrival - Departure ETA, ETD, ATA, ATD, Vessel name, Brand, Service, In-Out Voyage.
- Handling Post – Departure Operations for CMA & partner vessels.
- Receiving various information related to ship operations at Port within the specified period.
- Reconciliation of information received from Stakeholders and Terminals.
- Identifying discrepancies if any, related to Load/Discharge/ Re-stows/ Transshipments.
- Tracking and tracing container from Liner web portal globally.
- Maintaining trans-shipment details for all connecting vessel.
- Sending Daily Position sheet with summary of Vessel to HO.
- Maintaining the reports (Daily, Weekly, Monthly Quarterly & Half-yearly basis) of the Team and reporting to the management with accurate & timely manner.
- Promoted to Specialist in the year 2022.
Operations Support Senior Executive
CMA CGM
Mumbai
09.2016 - 10.2019
- Generating Invoices for Detention Demurrage storage and Monitoring of various containers.
- Preparing weekly reports which include day to day volumes, errors, appreciation etc. of the team and sharing with stakeholders twice in a week.
- Mails and Communication with agencies as well as customers.
- Payments follow up for DDSM.
Senior Customer Service Professional
SITEL India Private Limited (Ally Bank)
Mumbai
09.2011 - 04.2016
- Reconciliation of daily bank accounts with customer receipts and payments.
- Maintaining customer's receipts and payments i.e. Car Insurance Claims and account settlements of default customers.
- Interacting with clients for insurance claims payments and invoice payments etc.
- Decision making whether payments in customer account or in vendor account with reference to insurance claim.
Education
PGDM - Finance
Welingkar Institute
Mumbai 04.2015 - 04.2017
B.Com - Commerce
Vivek College
Mumbai 06.2010 - 07.2011
SYJC - Commerce
Prakash College
Mumbai 06.2007 - 06.2008
SSC - English
Sunflower School
Mumbai 05.2005 - 06.2006
Skills
Proficient in the user of MS office - Excel, Word & Powerpoint
Managing the daily work of more than 12 Team Members with addition to my daily productivity
Arranging daily & alternate days calls with Team members to sharing their concerns and updates pertaining to the work challenges as well as for the upcoming activities with sending these daily updates to all including management via MOM
Swimming, Playing indoor Games, Listening Music, Etc.
I am doing swimming since from 2013 till date.
Participated in the carom tournament from Mumbai University in 2009-10 & 2010-11 and still participating in the tournament whenever got the opportunity.
3rd Place in Degree College Carom competition in the year 2009-10 & 2010-11.
Participated in Handicraft Competition in the year 2009-10.
2nd Place in Slogan writing competition in the year 2009-10.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operation Support Specialist
CMA CGM
09.2016 - Current
Operations Support Senior Executive
CMA CGM
09.2016 - 10.2019
PGDM - Finance
Welingkar Institute
04.2015 - 04.2017
Senior Customer Service Professional
SITEL India Private Limited (Ally Bank)
09.2011 - 04.2016
B.Com - Commerce
Vivek College
06.2010 - 07.2011
SYJC - Commerce
Prakash College
06.2007 - 06.2008
SSC - English
Sunflower School
05.2005 - 06.2006