SHEETAL CHADHOKAR
Nagpur
Summary
Highly motivated and professional personnel with over 3.5 years of experience providing high-level support to customers. Proficient in handling sensitive information. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
2
2
years of professional experience
Work History
Operation Support Specialist
Citibank CSIPL
Pune
02.2022 - 03.2024
- Handled customer inquiries about credit card and all the other benefits provided with the card.
- Handled PIIs and sensitive customer information.
- Responding to customers' queries efficiently via chat and providing them with the best resolutions.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Customer Service Associate
- Responding promptly and professionally to incoming customer inquiries by chat or by email
- Maintain updated knowledge of the organization's products, services and customer service policies
- Explain simply and clearly in response to customer inquiries and check for their understanding and acceptance.
Education
HSC -
Kendriya Vidyalaya Ambajhari Nagpur
01.2016
Bachelor of Science (Computer Science) -
Shri Shivaji Science College Nagpur
01.2016
Master of Science (Computer Science) -
Shri Shivaji Science College Nagpur
01.2016
Skills
- MS Office
- MySQL
- C
- C
- Excel, Powerpoint
- Microsoft Power BI
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
Personal Information
- Date of Birth: 04/25/95
- Marital Status: Unmarried
Timeline
Operation Support Specialist
Citibank CSIPL
02.2022 - 03.2024
Customer Service Associate
HSC -
Kendriya Vidyalaya Ambajhari Nagpur
Bachelor of Science (Computer Science) -
Shri Shivaji Science College Nagpur
Master of Science (Computer Science) -
Shri Shivaji Science College Nagpur
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