Hariram Khichar
Field Tech Engineer
Summary
Experienced Field Tech Associate with over 7 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Field Tech Associate
NTT Data Information Processing Services Pvt Ltd
Noida
08.2019 - Current
- Responsible for the installation, evaluation, implementation, automation, integration, analysis, maintenance and problem resolution for client system software, hardware and storage
- Responsible for resolving hardware and software issues for all assets.
•Routinely installing operating systems using SCCM, and media when necessary.
•Satisfying networking needs that range from finding loop-backs to activating and deactivating network access ports.
•Performed active directory user/computer accounts and group policy related tasks.
•Involved in assisting users to access files in shared drives using map network drive feature.
•Maintained the peripherals, such as printers, Cisco/Avaya IP Phones that are connected to the network. - Meeting and improving established service delivery SLA's.
•Auditing tickets to ensure process adherence.
•Oversaw software/hardware updates and migrations to maintain system security.
•Developed plan to upgrade entire facility from Windows 7 to Windows 10.
•Maintained 900+ Windows computer including configuration and monitoring.
•Worked as a sanity tester during change implementations to validate the functionality of the application in environment.
•Performed system maintenance and upgrades including patches, service packs, hot fixes and new security configuration.
•Supervised and directed 20+ field service representatives in the completion of field activities and customer service tasks.
Desktop Support Engineer
Nityo Infotech Services Pvt LTD
Jaipur
01.2016 - 08.2019
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Installation, Configuration, and troubleshooting of software & hardware related issues.
- Monitored systems in operation and input commands to troubleshoot areas.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Configured hardware, devices and software to set up work stations for employees.
- Resolve Incident request, involved with all Applications, Hardware related problems
Program Associate
Population Services International
Jaipur
01.2015 - 01.2016
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Providing support to prepare MIS data & support given in maintenance of equipment related to IT.
- Prepare progress reports for senior management.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sobhasaria Engineering College, Sikar (Raj)
Sikar 07.2009 - 05.2013
High School Diploma -
Bhartiya Senior Secondary School, Sikar (Raj)
Sikar 07.2008 - 05.2009
Skills
Field technical services
Technical issue resolution
Proven ability to quickly pick up new functional and technical knowledge
Strong communication skills and the ability to handle multiple tasks while maintaining a positive and professional demeanors
Excellent problem-solving skills; Strong thinking process with ability to apply creative solutions and to quickly adapt to changing and competing priorities
Excellent Communication Skills – ability to interact with a variety of teams & management levels in a multi-cultural environment
Good team player with excellent people and stakeholder management skills
Ability to maintain the highly secure nature of information technology work
Expert in various productivity tools including MS-Office Suite
Additional Experience
- Active Directory
- Service Now
- Resolver IT
- Maintenance of assets
Timeline
Field Tech Associate
NTT Data Information Processing Services Pvt Ltd
08.2019 - Current
Desktop Support Engineer
Nityo Infotech Services Pvt LTD
01.2016 - 08.2019
Program Associate
Population Services International
01.2015 - 01.2016
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sobhasaria Engineering College, Sikar (Raj)
07.2009 - 05.2013
High School Diploma -
Bhartiya Senior Secondary School, Sikar (Raj)
07.2008 - 05.2009