HARIS ALI KHAN
Dubai
Summary
Logistics and Operations Manager with over 5 years of experience in last-mile delivery and warehouse operations. Skilled in managing complex logistics workflows, ensuring compliance, and overseeing payroll processes. Strong leader in team supervision and development, with in-depth knowledge of Amazon operational procedures. Focused on continuous process improvement and delivering impactful results.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Operations
Jeebly
Dubai
11.2023 - Current
- Managed end-to-end logistics for Amazon RL Cret, ensuring compliance and timely payroll processing.
- Led multiple Amazon projects, including WTC, Cret, and Forward Delivery, achieving key milestones.
- Supervised team leaders, drivers, and warehouse staff to maintain timely deliveries and SOP adherence.
- Coordinated with vendors and Amazon management to facilitate seamless operations and performance reporting.
Logistics Supervisor
Jeebly
Dubai
11.2022 - 10.2023
- Oversaw logistics operations and driver onboarding for multiple stations.
- Coordinated with vendors to resolve escalations and analyzed daily delivery performance.
- Supported operations for Last Mile Delivery (LMD) and Fulfillment (FMD) projects.
- Optimized delivery routes to enhance operational efficiency across all stations.
Team Leader
Safe Arrival Logistics
Dubai
01.2019 - 12.2022
- Coordinated delivery operations with a team of over 40 couriers, optimizing logistics efficiency.
- Implemented performance metrics, achieving a 35% increase in first delivery attempt success.
- Conducted daily reporting and performed cost analysis for cross-border shipments to KSA.
Team Leader
Jeebly
Dubai
09.2022 - 10.2022
- Supervised delivery associates, ensuring optimal route coverage and operational support for warehouse activities.
- Monitored delivery KPIs to assess performance and identify areas for improvement.
- Assisted in training and onboarding of new staff to enhance team capabilities.
Customer Service Agent
Wing
Dubai
01.2016 - 12.2018
- Delivered exceptional customer service support and resolved complaints efficiently.
- Coordinated timely order delivery to enhance customer experience.
- Maintained accurate data records to support operational integrity.
- Achieved high levels of customer satisfaction through effective communication.
Customer Service Executive
Skynet Courier
Dubai
01.2015 - 12.2016
- Managed customer interactions, resolved complaints, and documented processes in accordance with company policies.
Education
MBA -
International University of Moscow
Dubai, UAE01.2020
BBA -
International University of Moscow
Dubai, UAE01.2017
Skills
- Amazon logistics and compliance
- Leadership and people management
- Last mile and e-commerce logistics
- Forward logistics
- Analytical and reporting skills
- MS Excel proficiency
- Logistics tools expertise
- Quick learning ability
- Operational and management experience
- Effective communication skills
- Team leadership
Languages
English
Hindi
Urdu
Timeline
Assistant Manager - Operations
Jeebly
11.2023 - Current
Logistics Supervisor
Jeebly
11.2022 - 10.2023
Team Leader
Jeebly
09.2022 - 10.2022
Team Leader
Safe Arrival Logistics
01.2019 - 12.2022
Customer Service Agent
Wing
01.2016 - 12.2018
Customer Service Executive
Skynet Courier
01.2015 - 12.2016
MBA -
International University of Moscow
BBA -
International University of Moscow