Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Haris Bilal

Sydney

Summary

Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with 3 years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Analyst

HCF
SYDNEY
04.2023 - Current
  • Designed databases using SQL Server Management Studio for efficient data management.
  • Developed and implemented IT solutions to streamline business processes.
  • Analyzed project requirements and created test plans accordingly to ensure solution quality.
  • Monitored system performance, identified bottlenecks, and optimized performance for efficiency.
  • Utilized JIRA and Confluence for tracking project progress and facilitating collaboration.
  • Provided decision-makers with ROI and cost-benefit projections for informed project decisions.
  • Managed service transition from vendor to in-house operations, ensuring smooth transition.
  • Utilized SoapUI for implementation projects, ensuring seamless system integration.
  • Leveraged Splunk to monitor applications, enabling proactive issue identification.
  • Managed relationships with vendors for effective project coordination.

Professional Application Support

Corelogic
Adelaide
06.2022 - 04.2023
  • Engaged with stakeholders and end-users to understand pain points in existing workflow systems.
  • Conducted software application and disaster recovery testing for business readiness post fail-overs.
  • Collaborated with developers, analysts, project managers, CRMs, and product owners for incident resolution.
  • Utilized Zendesk and Jira ticketing systems for efficient support ticket management.
  • Employed Confluence for comprehensive documentation of processes and system functionalities.
  • Leveraged Postman and web service clients to emulate and integrate platform functionality.
  • Analyzed, diagnosed, and resolved system issues across service-oriented platforms, using XML, PHP, and JavaScript.

IT Support Engineer

Commonwealth Bank
Sydney
09.2021 - 06.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to technical internal and external users through ticketing support services.
  • Ensure incident solution details are completed using language that is easily understood by clients.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Utilized ServiceNow platform for managing and tracking IT support tickets, maintaining organized and efficient workflows.
  • Leveraged Command Prompt and SCCM (System Center Configuration Manager) for executing system commands and deploying software updates, optimizing system performance and efficiency.
  • Conducted onboarding of new employees via Active Directory, ensuring seamless access to necessary resources and systems.

Education

Bachelor of Information Technology - Software Development

Southern Cross University
02.2021

Skills

  • Agile
  • Confluence
  • Software Applications
  • Postman API
  • Splunk
  • System Validation Design
  • IT service management
  • API Development
  • Mobile Application Development
  • Data Analysis

Certification

06/01/21, ITIL Foundation Certification, GR671283359HB

Additional Information

Provide self-driven and client-based input into the content and direction of the product roadmap being developed and maintained, Provide testing and documentation support services for the customization, minor and major releases of the product, Applying a logical, methodical, analytical approach to identify and resolve software, hardware, and network problems, Provides technical support to users by researching and answering questions, troubleshooting problems, and recording all information accurately into the organization's CRM.

Timeline

IT Analyst

HCF
04.2023 - Current

Professional Application Support

Corelogic
06.2022 - 04.2023

IT Support Engineer

Commonwealth Bank
09.2021 - 06.2022

Bachelor of Information Technology - Software Development

Southern Cross University

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Haris Bilal