Harish Avula
Hyderabad
Summary
To leverage my current skills/expertise and adapt them to new fields, while acquiring new knowledge and contributing to goals of the industry. Passionate about the industry, I aim to grow and deliver impactful results in the area.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Amazon IN
01.2020 - Current
- Working as CSA. Supported IN retail in the beginning and presently working in NA tax department
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed strategies to reduce response times, enhancing overall operational efficiency.
- Adherence
- Feedback and Improvement
- Multitasking and Organization
- Customer-Centric Approach
- Problem Resolution
- Technical Assistance
- Policy
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Deck Officer
East India Shipping PVT Ltd
01.2016 - 01.2019
- Maritime Sailing on Oil Tankers
- Responsibilities:
- Monitoring – Monitoring and Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
- Coordination – Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Operation and Control - Controlling operations of equipment or systems.
- Time Management - Managing one's own time and the time of others.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Equipment Selection - Determining the kind of tools and equipment needed to do a job.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Service Orientation - Actively looking for ways to help people.
- Instructing - Teaching others how to do something.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Persuasion - Persuading others to change their minds or behavior.
- Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Negotiation - Bringing others together and trying to reconcile differences.
- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
- Technology Design - Generating or adapting equipment and technology to serve user needs.
Education
Bachelors of Nautical Sciences - Marine Sciences
University of Mumbai – BP Marine College
Mumbai, India07.2013
Intermediate - undefined
Sri Chaitanya Jr College
Hyderabad, India03.2009
Skills
- Computer Application: MS Office (Word, Excel, PowerPoint)
- Managing time, establish priorities and delegating effectively
- Positive Attitude, Sincere & hardworking
- Ability to work effectively with internal and external stakeholders
- Having passion, motivation, and a dynamic approach
- Excellent communication skills
- Quick learner with zeal to learn new things and work innovatively
LANGUAGES
Fluent in English, Hindi and Telugu
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
OTHER WORKS
Participated in Global Monthly volunteer events conducted by amazon in 2024-2025.
Timeline
Customer Service Associate
Amazon IN
01.2020 - Current
Deck Officer
East India Shipping PVT Ltd
01.2016 - 01.2019
Intermediate - undefined
Sri Chaitanya Jr College
Bachelors of Nautical Sciences - Marine Sciences
University of Mumbai – BP Marine College