HARISH BABU
Operation Manager
Hyderabad
Summary
Dynamic & Dedicated Business Leader with proven expertise in blending creative intellect / insight and sharp planning skills across Retail, E-commerce, HR, Hospitality, and F&B industries, with expertise in planning and managing operations, resource planning, and inventory maintenance.
Service-oriented Associate Manager with commitment to excellence and more than 16 years of experience. Effective collaborator promoting great operation and management skills. Proven history of efficiency and reliability.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Associate Manager
Capgemini Technology Services India Limited
03.2025 - 04.2025
- Working with stakeholders, including clients and employees, to understand their needs and expectations during the onboarding.
- Need to involve in process enhancement and modelling so that can smooth running of onboarding or offboarding or transfer process.
- SPOC for Restaurant tower operations and process for offshore and onshore and also to connect with leads whenever needed.
- Complete hands-on Demand sheet and Restaurant tower operations sheet.
- Responsible from identifying the resource and closing the resource on time.
- Successfully resolved various issues related to new staff.
- Create detailed documentation of business requirement and process.
- Need to create thorough project planning, establishing deadlines and allocating resources that are all necessary to guarantee successful completion of the task.
Senior Store Manager
Hamleys
02.2019 - 02.2024
- Company Overview: Reliance Brands Limited
- Orchestrated store operational requirements by meticulously scheduling and assigning employees, and diligently following up on work results.
- Supervised and managed three stores in Sarath City, Vijayawada, and GSM stores, ensuring optimal performance.
- Successfully navigated the intricacies of Flipkart, Amazon, Hamleys.in, and Aijo platforms for seamless operations.
- Spearheaded the Stock Inward process and listing for Flipkart, showcasing attention to detail and organizational skills.
- Exhibited leadership in recruiting, selecting, orienting, and training store staff to maintain a highly skilled team.
- Formulated and executed the annual budget, meticulously scheduling expenditures, analyzing variances, and initiating corrective actions.
- Ensured the availability of merchandise and services by approving contracts and maintaining comprehensive inventories.
- Managed all inward and outward processes, taking responsibility for all STN created at the store level.
- Oversaw and maintained all Distribution Management System (DMS) and Point of Sale (PIS) operations.
- Implemented effective purchasing plans, maintained constant communication with vendors and shippers, and upheld inventory standards.
- Designed and executed a strategic schedule of holiday activities and promotions to enhance revenue.
- Addressed customer complaints and comments with prompt and effective resolutions.
- Stayed abreast of market trends, customer initiatives, and competitor activities, ensuring a proactive approach to retail industry changes.
- Implemented visual merchandising strategies, maintaining outstanding store condition and adhering to visual merchandising standards.
- Reliance Brands Limited
Restaurant General Manager
Pizza Hut
06.2016 - 02.2019
- Company Overview: DIL
- Allocated work to managers for smooth shift operations, ensuring optimal efficiency.
- Ensured managers were well-groomed, knowledgeable, disciplined, and punctual through proactive supervision.
- Maintained staff adherence to job standards through corrective actions and continuous follow-ups.
- Monitored staff training, daily routine checklists, and safety protocols to uphold product quality and customer satisfaction.
- Ensured Cost of Sale (COS) percentage aligned with the budgeted figures.
- Strategically planned labor deployment according to the budgeted Cost of Labor (COL).
- Took accountability for wastage, implementing plans to reduce wastage, and coaching teams on efficient practices.
- DIL
Franchise Owner
Hot Bitez
09.2012 - 05.2016
- Successfully managed daily operations, ensuring high-quality food service and customer satisfaction.
- Maintained cost control, optimizing inventory, supplier negotiations, and waste reduction.
- Handled financial management, including budgeting, sales tracking, and expense monitoring.
Assistant Restaurant Manager
KFC
05.2011 - 06.2012
- Motivated and trained teams, reducing turnover and promoting healthy retention.
- Evaluated team performance, facilitating promotions based on merit.
- Ensured food quality and achieved 100% customer satisfaction.
- Fostered a safe working and customer experience environment by facilitating safe work behaviours.
Assistant Restaurant Manager, Shift Manager, Crew Member
Burger King
12.2006 - 02.2011
Education
Post Graduate Diploma - Management Studies
04.2001 - 01.2008
Bachelor of Technology - Electronics and Communication
Skills
Strategic Business Planning
Awards And Accolades
- Recognized as Best Sales and Customer Support.
- Awarded Best Shift Manager in 2008.
- Acknowledged for the best monthly sales, beating previous year's targets.
- Recognized for consistent performance in surprise audits by NSF.
Timeline
Associate Manager - Capgemini Technology Services India Limited
03.2025 - 04.2025
Senior Store Manager - Hamleys
02.2019 - 02.2024
Restaurant General Manager - Pizza Hut
06.2016 - 02.2019
Franchise Owner - Hot Bitez
09.2012 - 05.2016
Assistant Restaurant Manager - KFC
05.2011 - 06.2012
Assistant Restaurant Manager, Shift Manager, Crew Member - Burger King
12.2006 - 02.2011
London Institute of Management Studies - Post Graduate Diploma, Management Studies
04.2001 - 01.2008
Jawaharlal Nehru Technological University - Bachelor of Technology, Electronics and Communication
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