Proven leader in enhancing online marketplace presence for CGH Earth Experience Hotels, boosting brand exposure and revenue through strategic e-commerce and CRM integration. Excelled in fostering teamwork and collaboration, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in problem-solving and multitasking, adept at driving business development and planning for long-term growth.
Hi, I’m
Harish Babu.V
Bsc Hotel Management and Catering sciences
Kochi
Summary
Overview
12
years of professional experience
5
Languages
Work History
CGH Earth Experience Hotels
Senior E-commerce Reservations (Current Position)
12.2021 - Current
Job overview
- Managed online marketplace presence, leading to increased brand exposure and additional revenue channels.
- Streamlined order processing and fulfillment for improved customer satisfaction and reduced operational costs.
- Developed partnerships with key vendors, improving product availability and diversifying revenue streams.
- Built relationships with customers and community to establish long-term business growth.
Visalam - CGH Earth
Front Office Incharge
03.2021 - 12.2021
Job overview
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Mantra Koodam - CGH Earth
Front Office Supervisor
03.2019 - 03.2021
Job overview
Casino Hotel- CGH Earth
Front Office Supervisor
03.2015 - 03.2018
Job overview
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Sur Hotel
Receptionist
12.2012 - 01.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Annai Fathima CollegeMadurai, India
Bachelor of Science from Hotel Management And Catering Science
04.2001
University Overview
Skills
E-commerce Platforms
Timeline
Senior E-commerce Reservations (Current Position)
CGH Earth Experience Hotels
12.2021 - Current
Front Office Incharge
Visalam - CGH Earth
03.2021 - 12.2021
Front Office Supervisor
Mantra Koodam - CGH Earth
03.2019 - 03.2021
Front Office Supervisor
Casino Hotel- CGH Earth
03.2015 - 03.2018
Receptionist
Sur Hotel
12.2012 - 01.2015
Annai Fathima College
Bachelor of Science from Hotel Management And Catering Science
04.2001
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