Financial Markets
Harish Chandan
Sr Program Manager
Bengaluru,India
Summary
I am a Creative Technical Program Manager with proven, delivery-centered technical & operational experience in a multitude of industries ranging from IT, Product, IT Service Management, FMCG, Defense, E-Commerce, Publishing and Visual Communications. I bring proven success in building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Sr Program Manager
N Ranga Rao & Sons Pvt Ltd
Bengaluru, India
03.2015 - 11.2021
- Identified system needs and designed processes to support business requirements.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Directed 8-10 simultaneous projects at all times to boost business opportunities by 650%
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Managing multiple large projects with external and internal stakeholders
- Cross-functional and cross-domain program management experience
- Managing delivery of Functionality and Quality in a timely, cost-appropriate manner with the agreed upon resources
- Encouraging & normalizing adoption of projects within the organization and for external stakeholders
- Bringing together IT and Non-IT resources to the same page and ensuring smooth transition of projects in various circumstances
- Have Worked across IT, Financial Markets, FMCG, Defense, Healthcare, Publishing & Service domains
- Documenting & continually creating agreements with Business needs & tech teams to ensure delivery of the appropriate projects in a timely, cost-effective, resource & budget efficient manner
- Continual communication of targets and progress to the relevant stakeholders
- Prioritizing projects, resources and budgets in a dynamic, adaptive manner
- Mapping and tracking milestones
- Ensuring collaboration across various functions and SBUs
- Providing project planning and a complete roadmap
- Experienced in delivering new initiatives end to end along with enabling new product development
- Well versed with multiple business structures and handover to teams post product delivery
- Created multiple project-based Knowledge Management Databases along with creating a primary KMDB
- Include ITSM practices and Quality management practices in all projects
- Budgeting & Accounting for all CAPEX & OPEX
- Owning the P&L for necessary Programs
- Working with Engineers, Product, Process & Functional Managers, Architects, CTOs, CEOs etc…
- Building sustainable task-based teams
- Well versed with appropriate corporate communications & employee engagement activities
- Mentored and led existing and new employees to enhance program production.
- Mentored and supported 50+ employees across departments to create strong workplace culture.
- Utilized exemplary negotiation skills to obtain service as well as Service Level Agreements (SLA) and assure quality standards.
- Supervised staff of 60 personnel by implementing company policies, protocols, work rules and disciplinary action.
Program Manager
Spire Technologies
Bengaluru, India
07.2014 - 03.2015
- Directed 12 simultaneous projects to boost business opportunities by 550%.
- Pitched and built new program management strategies and one-off feature shows to boost audience interests and diversify offerings.
- Met with project stakeholders including the Board of Directors, CEO, CMO, Investors, Business Unit Heads among others on regular basis to assess progress and make adjustments.
- Launched the data science & marketing programs - gathered functional and business requirements to support team and mitigate risks.
- Started and operationalized the website and the entire Social & Digital Marketing Setup
- Streamlining CRM for the organization
- Setting up and running the IT Service Management for the organization
- B2B Inside Sales Lead Gen across AMERS, Asia and EMEA
- Led the Marketing program and set up the Marketing and provisioning of necessary material for the entire sales team from Design to Content to Distribution – Digital and Print
- Worked with all vertical heads for P&L management, Investor Relations, HR Requirements etc…
- Worked with Gartner to get Best Industry practices, Marketing Inputs – region-wise and capturing inputs as required with all major stakeholders
- Implemented the ERP and CRM system for the organization in its entirety
- Implemented Customer Serice & Accoung Management practices
- Strategically balanced technology and business needs of organization.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Administered $2.5 Million budget and tracked expenses.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Managed 5 senior-level technical project managers in creating solutions for divisional customers.
- Oversaw development, implementation and maintenance of12 processes within IT framework.
Sr. Incident Manager / Acting ITSM Head
Thomson Reuters
Bengaluru, India
10.2009 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the entire Major IT and non-IT Incidents of all verticals at Thomson Reuters – News, MIS, Distribution, Data Centres, Applications, Networks, Legal and others
- Created the renewed the entire DRM (Disaster Recovery Management) documentation and related processes along with testing them Was a part of the entire Incident, Problem, Change, Configuration and Release Management
- Headed the Service Communications Channels Managed the entire services during various shutdowns and Natural Disasters / Acts of God
- Managed the Change, Problem, Configuration and DRM processes
- Managed urgent customer communications
- Part of multiple projects to improve our technology and major customer relation processes
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created a comfortable communication channel with Application, Database, Front End, Customer Service Management teams across First, Second, Third & Dev teams
Sr. Communications Specialist
Thomson Reuters
Bengaluru, India
09.2007 - 10.2009
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared variety of different written communications, reports and documents.
- Managing Data for the Historical Market Data team for all Stock Exchanges across the world
- Worked across asset classes of Equities, Commodities and other Derivative instruments
- Worked on multiple projects to on-board various exchanges – especially commodities exchanges on to Reuters platforms
- Part of one of very few people who were considered specialists in liaisioning stock exchange content with the various real-time and historical data products and solutioning for various issues
Education
Project Program & Portfolio Management - Information Technology Project Management
IIM Bangalore
Bengaluru 03.2013 - 06.2014
MBA - Marketing Management
Annamalai University
Tamil Nadu 04.2007 - 07.2009
Bachelor of Science - Biology
Vijaya College - Bangalore University
Bengaluru 04.2004 - 05.2007
Diploma - Mass Communication
Annamalai University
Chidambaram 04.2008 - 04.2009
Skills
Program Management
Project Management
IT Service Management
People Management
Reporting
Team Building
Accomplishments
- Created the first in-house end-to-end Visual Communications Team with an agency setup in a large FMCG organization
- Received an award for running the most profitable business by Knorish in November 2021
- Recieved commendation from the COO of Thomson Reuters for outstanding support provided during Hurricaine Sandy and Hurricaine Katrina
Certification
Six Sigma - Black Belt, Reuters - 2007-2009
Interests
People-Technology Integration
Employee Engagement & Mentorship
Entrepreneur Mentorship
Sports - Basketball, Table Tennis, Badminton
Writing - Poetry, Prose and Songwriting
UI/UX & Creative Designs
FMCG
Social & Digital Media
Geo-Politics
Game Theory
Timeline
Sr Program Manager
N Ranga Rao & Sons Pvt Ltd
03.2015 - 11.2021
Program Manager
Spire Technologies
07.2014 - 03.2015
Project Program & Portfolio Management - Information Technology Project Management
IIM Bangalore
03.2013 - 06.2014
Sr. Incident Manager / Acting ITSM Head
Thomson Reuters
10.2009 - 06.2014
Diploma - Mass Communication
Annamalai University
04.2008 - 04.2009
Sr. Communications Specialist
Thomson Reuters
09.2007 - 10.2009
MBA - Marketing Management
Annamalai University
04.2007 - 07.2009
Bachelor of Science - Biology
Vijaya College - Bangalore University
04.2004 - 05.2007