HARISH CHANDANI

• Assisted in managing daily operations and staff scheduling at SANGA AUTONATION.
• Coordinated customer service efforts to enhance client satisfaction and loyalty.
• Developed training materials for new hires to ensure consistent team performance.

Used cars outlet manger and new cars also

• Working as an ASM.
• Handling team of 8 SRM and 32 RM.
• Managing EBR (Enquiry, booking, retail) on a daily basis.
• Managing stock inventory along with high ageing stock liquidation.
• Managing customer experience with full fill of commitment.
• Delivering an incremental growth from February to April to 100% Target achievement.
• Improve retail matrix with timely follow up and proper communication with customers.
• Managing an excellent experience to customers from enquiry to deliver the vehicle.

• Handling retail operations for the designated stores.
• Creating the supply of used cars by interacting & negotiating with the customers for the right price.
• Managed a retail team of 8 associates and senior associates.
• Driving daily car inspections by understanding appointment flow.
• Managing healthy inventory for the designated stores.
• Delivered an incremental growth for 6 months leading to 54% growth [July’21-Dec’21].
• Improved retail metrics like price communication and Post auction follow up to 98%.
• Appointment to inspection rate raised to 60% & Inspection to Procurement to 15%.
• Managed to operate with less than 2% of stuck inventory.

• Built and managed a team of 5 sales associates.
• Understanding the need of customers and pitching them the best product to them.
• Partnering with malls and event organizers to exhibit the products.
• Alliancing corporates to push to sales in Jaipur.
• Understanding the market competition.
• Awarded for highest accessories sales worth 10 Lacs in the month of July’18.
• Awarded for best performer – Team leads sales Rajasthan.
• Sold over 50 cars in Nov’17 with a GMV of 4Crs (Highest sold in a single month).

• Focusing on retail sales of the cars.
• Interacting with customers, understanding their requirements, and pitching them the best possible product available with SKODA.
• Retaining customers to hold on their bookings for cars with longer waiting period.
• Highest sold number in within the first two months of joining leading to best performer award.
• Sold average of 7 Cars / Month against the city average of 4/ Month.

• Focusing on retail sales of the cars.
• Average sold of 10 Cars/ Month.