HARISH CHANDER

1. Order Management

• Modern Trade: Coordinate with key accounts (large retail chains) for timely order capture, promotions, and replenishment.
• E-Commerce: Manage platform-specific requirements (packaging, labeling, SLAs) and ensure accurate order processing.
• CSD & CPC: Handle bulk and institutional orders, ensuring compliance with government or corporate procurement norms.

2. Inventory Planning & Allocation

• Forecast demand for each channel based on historical data, seasonality, and promotions.
• Allocate stock strategically to avoid out-of-stock (OOS) or overstock situations.
• Maintain visibility of inventory across warehouses and distribution centers.

3. Logistics & Fulfillment

• Ensure timely dispatch and delivery as per channel-specific SLAs.
• Optimize transportation routes and costs for Modern Trade and CPC bulk shipments.
• For ECOM, manage last-mile delivery coordination and returns handling.

4. Credit & Collections

• Monitor credit limits and payment terms for Modern Trade and CPC customers.
• Ensure timely invoicing and follow-up for collections to maintain healthy cash flow.
• Handle reconciliation for ECOM platforms (returns, cancellations, commission deductions).

5. Compliance & Documentation

• Adhere to tax, invoicing, and regulatory requirements for CSD and CPC channels.
• Ensure proper documentation for institutional and government orders.
• Maintain audit-ready records for all O2C transactions.

6. Performance Monitoring & Reporting

• Track KPIs like OTIF (On-Time In-Full), fill rates, and order cycle time.
• Analyze channel-wise profitability and cost-to-serve.
• Provide insights for process improvement and cost optimization.

7. Cross-Functional Coordination

• Work closely with Sales, Finance, Warehouse, and Logistics teams.
• Align supply chain plans with marketing campaigns and trade promotions.
• Act as a bridge between customer requirements and internal capabilities.

• Oversaw pan-India supply chain operations across e-commerce, modern trade, and retail, managing order-to-cash flow, stock planning, and inventory control, ensuring 99% order accuracy and 98% on-time delivery.
• Led a team of 6 professionals, driving end-to-end supply chain processes and achieving 15% improvement in operational efficiency through process optimization.
• Supervised order management and planning, reducing order processing time by 20%, and maintaining optimal inventory levels with 95% in-stock availability across retail outlets.
• Streamlined fulfillment processes for e-commerce and modern trade, resulting in 10% higher order fulfillment rates and 12% reduction in stock-outs.
• Implemented automation initiatives, cutting manual workload by 30% and improving productivity across planning and procurement functions.
• Deployed advanced analytics and forecasting tools, enhancing demand planning accuracy by 25%, reducing excess inventory by 15%, and minimizing supply disruptions.
• Negotiated with key suppliers and logistics partners, achieving 8% cost savings and ensuring 100% compliance with delivery timelines.
• Led cross-functional projects integrating supply chain with sales and marketing, driving 5% uplift in revenue through improved alignment of stock availability with promotional campaigns.

• Managed end-to-end supply chain operations for e-commerce channels, including inventory management and order fulfillment, ensuring optimal service levels and timely delivery.
• Collaborated with logistics teams and negotiated with vendors to meet KPIs, secure favorable procurement terms, and streamline operations while maintaining high service standards.
• Implemented process improvements to enhance operational efficiency and reduce costs, supported by regular team training and strong stakeholder engagement.
• Analyzed supply chain data to identify trends, enabling data-driven decision-making and continuous improvement in service delivery.

• Enhanced order fulfillment rates and customer satisfaction by integrating SAP S/4HANA, improving order management and reducing operational complexity.
• Delivered significant cost savings and improved profitability through effective vendor management, strategic negotiations, and process optimization during peak business periods.
• Spearheaded advanced analytics integration and established a cross-functional task force, reducing excess stock, improving cash flow, and decreasing order processing time.
• Demonstrated strong leadership in driving team performance and implementing strategic initiatives to optimize inventory management and service delivery.

• Directed e-commerce supply chain operations across major platforms (Amazon, Flipkart), ensuring consistent on-time delivery and top service levels.
• Boosted in-stock rates to 98% by proactively resolving customer issues and maintaining strong performance in logistics KPIs (Fill Rate, OTIF, Zero Returns).
• Implemented cost-efficient direct dispatch strategies nationwide, reducing service costs without compromising quality.
• Achieved 100% KPI compliance for the logistics team through process optimization and performance monitoring.

Supply Chain Leadership & Performance

• Led e-commerce supply chain operations across multiple channels (Modern Trade, ECOM, CSD), ensuring seamless order-to-cash flow.
• Achieved 98% stock availability and 100% KPI compliance in logistics, including fill rate and on-time delivery.

Operational Excellence

• Delivered cost-effective and timely distribution, optimizing logistics processes to maintain top service levels.
• Implemented strategies that improved supply chain efficiency and supported strong business growth.

Process Innovation

• Designed and deployed a forecasting tool to enhance demand planning accuracy and inventory management.
• Streamlined planning and replenishment processes, reducing stock-outs and improving customer satisfaction.

• Managed key accounts across Modern Trade, E&D, and Cinema channels, ensuring accurate SKU and price master maintenance for seamless operations.
• Executed joint business planning with strategic partners to align growth objectives and drive incremental revenue.
• Streamlined claims reconciliation processes, reducing turnaround time and improving financial accuracy.
• Collaborated cross-functionally with supply chain, finance, sales, and marketing teams to enhance service levels and operational efficiency.
• Developed agreements and pricing structures for local key accounts, ensuring compliance and profitability.
• Led Direct Store Delivery (DSD) operations across Punjab, Haryana, and Himachal Pradesh, optimizing distribution and improving customer satisfaction.