Detail-oriented System Engineer with 1 year of experience in system administration, troubleshooting, and network infrastructure. Proficient in installing, configuring, and maintaining hardware and software solutions to optimize system performance. Eager to leverage technical expertise to drive efficiency and innovation
Maintaining system performance by performing system monitoring and analysis, and performance tuning.
Troubleshooting hardware and software problems.
Developing and managing system backup and recovery plans.
Installing and configuring new hardware and software.
Co-ordinating with vendors and other IT personnel for problem resolution.
Gathering asset information and maintaining them.
Provided first-level technical support to end-users via phone, mail and chat.
Documented support interactions and resolutions in the ticketing system, ensuring timely updates.
Assisting users with basic network troubleshooting, including Wi-Fi and VPN connectivity.
Familiarity with remote desktop tools (TeamViewer, Any desk, Chrome remote).
Operating systems (Windows, Linux, macOS).
Hobbies: Photography.
Date of Birth: 09 February 2000
Flexibility: Yes