
Results-driven Business Analyst with over 9 years of IT experience across ERP, CRM, Salesforce, and banking domains. Strong expertise in requirements elicitation, business process analysis, stakeholder collaboration, and functional solution design. Possess hands-on experience in API validation using Postman, SQL-based data validation, and SharePoint workflow-driven business applications. Well-versed in loan origination and loan servicing systems. QA background strengthens requirement validation, gap analysis, and UAT leadership, ensuring high-quality product delivery.
Project: Material Tracking System (Construction and Supply Chain Domain)
Project: CreditWorks – Loan Origination and Servicing System (Salesforce Platform)
Project: House of Hiranandani – Salesforce Implementation.
Project: ParentCircle (Digital Content Platform)
BA and collaboration: JIRA, Azure DevOps, Confluence, SharePoint data and
Integration validation: SQL (basic queries, data validation), Postman (API testing, and response validation)
Testing and tracking: ALM, Bugzilla modeling, Azure DevOps
Documentation: X-Mind, process flows, functional specs
Methodologies: Agile Scrum, sprint model, waterfall
Platforms: Salesforce, ERP systems, CRM systems