Harish K Srinivasan
Chennai
Summary
Accomplished Senior Manager with expertise in Agile Project Management and Automation improvements at Verizon. Led initiatives saving $1M annually, enhancing user experience, and mitigating security risks. Proven track record in delivery excellence and team leadership, driving resource utilization and vendor management to achieve strategic goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager - Consulting Services
VERIZON
02.2019 - 12.2025
- Applications & Technologies: Broadcom CLARITY Studio, GEL Scripting, NSQL, SAP MRS: ABAP & FIORI UI5, SQL, XOG & ServiceNOW.
- Integrated applications across Verizon to have a one source of truth for Service Management, Project management, Scoping, Forecasting & Scheduling to support Business teams.
- Created visual dashboards, automated insight reports, managed interfaces & business workflows.
- Onboarded ServiceNOW platform for Private Wireless Network B2B for 200+ business users.
- Onboarded SAP MRS platform for Enterprise & Public Sector business groups to manage 3000+ users across Wireless & Wireline customer segments.
- Proposed technical & functional design to enable best in class features to improve user experience.
- Led the Change Control Board meetings with Business stakeholders arriving at the program roadmap by planning monthly releases as per business values & priorities.
- Implemented business initiatives on time within agreed cost & scope saving $1M annually.
- Addressed security risks preventing external attacks with a remediation plan to stay compliant.
- Maintained project artifacts: SOW, CRs, RFPs, SR catalogs & code reviewed periodically.
- Supported Upgrades: S4 HANA, RHEL, CLARITY & Jaspersoft.
- Migration: AWS-ONPREM & OnPrem to OCI for Infra side improvements.
- Connected operations & project teams for addressing major incidents within SLA saving penalties.
- Anticipated challenges & prepared backup plans for overcoming knowledge gaps, resolved conflicts, scheduled releases, improved code quality by overcoming technical debts etc.
- Facilitated communication across stakeholders, cross functional teams, Platform Leads, SME’s, Tech leads, Business executives & third-party product vendors.
Project Manager - AMS and AD for PPM
WIPRO
04.2013 - 01.2019
- CUSTOMER PHILIPS
- Technology & Applications: Clarity, Planisware, SAP PS, ServiceNow, Rally, SQL Developer, Actuate, BO XI, Jaspersoft, Confluence & Oracle 11g.
- Delivered enhancements include creation of portlets, dashboard reports, interface jobs, SQL procedures & workflows. Managed technical & functional support covering 24/7 for critical issues.
- Participated in Change Control Board Meeting, Release Planning Session, Business Reference Board meetings to provide valuable inputs, helped the business team in arriving at the program roadmap.
- Prioritised changes for releases as per business value. Led a 20 member team across distributed locations, took care of individuals by arranging relevant trainings and timely appreciation from leaders during All Hands.
- Proactively identified & resolved risks to minimize project impact. Implemented continuous service improvements across multiple applications for both Wipro & customer benefit.
ANZ GASS & Group Functions
ANZ
05.2011 - 02.2013
- Technology & Applications: Clarity12, BMC Remedy, Service Desk Manager, Toad, BO XI & Oracle 11g.
- Maintenance & Enhancement: ANZ used Clarity as a Project & Portfolio application to manage Resources, Timesheets, Projects, Program & Finance Management.
- Customized application with creation of portlets, lookups, objects & workflow processes. Supported both technical & functional aspects of Clarity upgrade and delivered smooth monthly releases.
- Handled clarity technical deployments, created user manuals, Test case generation & execution.
Citi Credit Support
HCL
11.2009 - 05.2011
- Customer Citi Group
- Technology & Applications: ITRS Geneos Net Agent, JIRA, Orion Client, SQL Advantage, Unix & Win-SCP.
- 400+ servers monitored across 20 locations categorized based on class of business.
- Provided L1, L2 & L3 support for Prod Unix servers, check status of process & jobs, force start for failures.
- Prepared SOP’s and KB’s for training & cross skilling new team members & Business Key Users.
- Performed the role of Change Controller & Team Lead responsible for Project Activities & Quality Audits.
PMS (PlaTo Managed Services)
HCL
05.2008 - 11.2009
- Customer Lloyds Banking Group (LBG)
- Technology: Clarity 8, Actuate 7, Oracle 9i, Harvest 7.1, Toad 8.6.0 & BMC Remedy 7.1.
- Maintenance & Support: CA PPM used at LBG to manage Resources, Portfolios, Projects & Finance.
- Developed Actuate reports, customized Clarity creating Portlets, Objects, Lookups & Jobs. Provided technical & functional support, handled CR, SR and implemented service improvements.
- Performed monthly releases, Month End Activities & Year End Activities.
- Developed SQL Scripts, Triggers, Stored Procedures, Test case preparation & execution before release.
Project Gold (Broadband ISP Support)
HCL
07.2006 - 04.2008
- Customer British Telecom, UK
- Environment: Windows XP & VISTA, Siebel Oneview, BBCR Actuate, eCo & Speed Tester.
- BT offered telephone, VOIP & Broadband Services (Wired & Wireless) to individuals & business customers. HCL was involved in providing the technical support by handling incident resolution.
- Configured wireless routers, performed remote installations, Provided value adds during customer interactions.
Education
MBA - Information Systems
Bharathiar University
01.2010
B. Tech - Information Technology
Anna University
01.2005
Skills
- Delivery Excellence
- Resource Utilization
- Agile Project Management
- Automation improvements
- Team Leadership
- Vendor Management
- Security vulnerability management
Certification
- Oracle – SQL & PLSQL (OCA)
- Clarity - Technical level 300 & Functional level 300
- ITIL V3 Foundation
- CSM
- CSPO
- WSM
- PLCP
- PMCP
- IRMC
Training
- Leading Self
- Teams
- Change
- Managing Stakeholders
Recognitions
- MD Recognition for implementing ServiceNow, 05/01/25, Performance Excellence
- AVP Recognition for Driving Automation & Operational Excellence, 08/01/23
- Spotlight Award from Product Owner for Delighting Customer, 01/01/21
- Long Term Service Awards for 5 Years completion, 01/01/19
- Best Application Support Team Award, 10/01/16, Town Hall Meeting with Customer
- Bulls Eye Award for Best Customer Focus, 03/01/15
Timeline
Senior Manager - Consulting Services
VERIZON
02.2019 - 12.2025
Project Manager - AMS and AD for PPM
WIPRO
04.2013 - 01.2019
ANZ GASS & Group Functions
ANZ
05.2011 - 02.2013
Citi Credit Support
HCL
11.2009 - 05.2011
PMS (PlaTo Managed Services)
HCL
05.2008 - 11.2009
Project Gold (Broadband ISP Support)
HCL
07.2006 - 04.2008
MBA - Information Systems
Bharathiar University
B. Tech - Information Technology
Anna University