Harish Pramod Madye

Technology Life Cycle Management & Customer Success Manager.

• Conceptualized and delivered two software products for the company viz:
• Jimmy Meet which is an enterprise grade premise management software.
• RaaS (Robot as a service) which is a cloud-based platform to manage and customize robots for Out-of-home advertising, Events, Healthcare and Retail verticals.
• Built technical know-how and use cases for Artiligent's flagship solution based on Telepresence robots which includes varied tech elements like Video, mobility, SLAM, Depth sensors, Robot SDKs, Security, Custom app development and 3rd party integrations.

Published Case Study - Colgate-Palmolive - Smarter Factory.

Notable Customers - Infosys, Deloitte, TCS, Colgate-Palmolive, Bengaluru Airport, Wabtec (GE transportation).

• • Customer success manager for key (2 mn+ annual revenue) accounts
  • Expanding VIS wallet share in these accounts
  • Technical consultant for UC, CC and Large enterprise projects
  • Evaluation and on boarding of new products as VIS offerings.
  Accounts Managed - Tech Mahindra, Cognizant, TCS, IDFC Bank, IBM (Vodafone).

• Managing Tech delivery for West and few key accounts nationally.
  Customers - Reliance, Tata Communications, eClerx, FIS, WNS, Western Union.

• Technology Lifecycle Management (Enterprise Telephony and Contact Center).
• Presales
• Project management and delivery
• Post implementation support
• Training Delivered - India, Singapore, Philippines and Thailand
• Consulting.

Notable Customers - IBM-Vodafone, Accenture, ICICI Bank,TCS, Wipro BPO, WNS