Harish S
Coimbatore
Summary
Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity. Highly skilled Technical Specialist equipped with comprehensive experience in managing and implementing various IT systems and projects. Strong technical skills include proficiency in system troubleshooting, network management, and software development. Demonstrated ability to deliver efficient solutions to complex technical issues and improve system performance. Exceptional team leader known for driving productivity and fostering innovation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Remote technical specialist
Kyndryl Solutions Pvt Ltd
Bangalore
02.2022 - Current
- Worked as a Windows Administrator, supporting multiple clients and managing Windows servers.
- Resolved technical issues and implemented server changes to ensure system stability and performance.
- Managed ITODS products, including Microsoft Teams Rooms (MTRs), Narrowcasting systems, Kiosk PCs, and IDME iPads.
- Gained hands-on experience with Intune for managing and monitoring enrolled devices.
- Maintained 0% SLA breaches by proactively managing and resolving incidents within defined timelines.
- Conducted knowledge transfer sessions and prepared workaround documents to improve team efficiency and issue resolution.
- Actively handled IPC calls to coordinate and resolve client-related escalations.
System Engineer
Winlin Infotech Pvt Ltd
Chennai
06.2020 - 02.2022
- Monitored system performance and resolved technical issues promptly.
- Conducted regular system audits to ensure compliance with standards.
- Provided technical support and troubleshooting assistance to end-users.
- Evaluated new technologies to improve existing systems and processes.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Finished projects on time and within budget.
- Analyzed design or requirement information for equipment or systems.
- Advised customers on use of products or services.
Customer Sales Representative
DBS Bank
Chennai
02.2019 - 12.2019
- Assisted customers with account inquiries and product information.
- Collaborated with team members to enhance customer service strategies.
- Supported sales initiatives by promoting financial products to clients.
- Assessed customer needs to recommend appropriate products or services.
- Attended weekly team meetings to discuss upcoming projects and challenges.
Education
Master of Science - Computer Applications Development
KGISL Institute of Information Management
Coimbatore, India04-2019
Skills
- Windows server management
- ITODS product management
- Technical support
- System auditing
- Incident resolution
- Customer relationship management
- Change implementation
- Performance monitoring
- Troubleshooting assistance
- Knowledge transfer
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Technical support background
- Operating systems
- Hardware and software updates
- HelpDesk support
Affiliations
- Travelling
- Sports
- Photography
Certification
- I have completed AZ-900 and MD-102 certification.
Languages
English
First Language
English
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Associate Remote technical specialist
Kyndryl Solutions Pvt Ltd
02.2022 - Current
System Engineer
Winlin Infotech Pvt Ltd
06.2020 - 02.2022
Customer Sales Representative
DBS Bank
02.2019 - 12.2019
Master of Science - Computer Applications Development
KGISL Institute of Information Management
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