Rushikesh Bachate
Technical Specialist
Pune,Maharashtra
Summary
Skilled Senior Technical Specialist with substantial background in managing complex technical projects and leading high-performing teams. Strengths include problem-solving, strategic planning, and effective communication coupled with deep understanding of technology infrastructure, M365, On-prem servers, DNS,DHCP, cloud services and software development processes. Previous work impact demonstrated through successful technology solutions implementation, streamlined operational efficiency, and improved team productivity.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Technical Specialist
Concnetrix
Pune
7 2023 - Current
- Diagnose server hardware-related issues, including server failures, connectivity problems, and performance bottlenecks.
- Communicate effectively with non-technical users to understand and their concerns.
- Communicate effectively with end users or OST to understand the nature of issues and convey solutions in a clear and concise manner
- Act as "Remote Hands" to execute physical tasks in the data center, such as replacing the hardware components.
- Guide the OST/end-users to perform the troubleshooting procedures to identify the root cause of the issue and help in resolving the problem.
- Use remote tools to investigate and address server issues.
- Provide technical support to end user regarding the server issues.
- Conducted regular maintenance activities, such as patching servers or performing backups.
- Provided end-user support by addressing requests through phone calls, emails or chat sessions.
- Monitored system performance and identified areas for improvement or optimization.
- Performed quality assurance testing on hardware and software components prior to deployment.
- Prepared detailed documentation including user guides, installation instructions and training materials.
- Managed client expectations through clear communication of technical limitations and project timelines.
- Communicated with clients to understand system requirements.
- Coordinated with other IT teams in order to ensure smooth implementation of projects.
Technical Support Engineer
Tata Consultancy Services
Pune
02.2021 - 07.2022
- Provided access to essential tools and applications for employees. Managed permissions and ensured appropriate access levels for different roles.
- Coordinated with various departments to streamline access procedures. Assisted employees with password resets and resolving authentication issues. Implemented security best practices to enhance password security.
- Utilized ServiceNow to manage and track IT service requests. Ensured timely and efficient resolution of technical issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
Master in Computer Applications -
Vivekananda Institute | Aurangabad
Aurangabad 06.2020 - 07.2022
Bachelor of Computer Science -
Vivekananda Institute | Aurangabad
Aurangabad 06.2017 - 07.2020
Skills
Problem solving
Communication
Customer Support
IT Infrastructure Design
Incident Management
Application support
Windows Server Management
System Troubleshooting
Cloud Services- Azure
DNS DHCP
M365
AD
Timeline
Technical Support Engineer
Tata Consultancy Services
02.2021 - 07.2022
Master in Computer Applications -
Vivekananda Institute | Aurangabad
06.2020 - 07.2022
Bachelor of Computer Science -
Vivekananda Institute | Aurangabad
06.2017 - 07.2020
Sr. Technical Specialist
Concnetrix
7 2023 - Current
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