Harish Sampath

• I Have handled MY DHL FREIGHT application related incidents and Freight APIFARM related incidents by providing appropriate solution on time without any SLA Breach.
• Have handled Change and Problem tickets in both MY DHL FREIGHT as well as in Freight APIFARM by delivering the solution on time as per the service level agreement.
• Performed Seamless MY DHL FREIGHT Production deployments in all 3 environments such as in PRODUCTION, TEST and UAT.
• Have Configured Readiness Probe and Liveness Probe accordingly to ensure seamless execution of microservices in Jenkins.
• Have followed the rolling and recreation strategy in OpenShift which helps me to deploy the application in a highly available manner, such that outages are avoided even if application instances or their underlying infrastructure become unhealthy or restarted.
• Prepared Weekly reports by extracting the data from production database and Coordinated with Product owners to present the MY DHL FREIGHT Dashboard and weekly trends with regards to shipment data and newly registered users.
• Developed the SQL Script to pull the MY DHL FREIGHT report based on country wise count of users and shared the extracted data to Product owner which helped them to publish it with country team without any complexity.
• Went an Extra mile, in taking over APIGEE services from API Platforms team by scheduling Knowledge transfer sessions with them and prepared documentation related to APIGEE deployments as well as production support activities.
• Successfully Deployed 6 core freight API's in APIGEE Production environment and tested the API's Efficiently using API testing Tools.
• Participated in Dotnet Core version upgrade from Version 7 to Version 8 in Freight APIFARM.

• Experience in handling L2 and L3 Production issues of Trade Automation Application.
• Experience in handling the issues related to Out of Memory Occurred in Application during business hours.
• Working Knowledge of SOAP and Restful Web services.
• Experience in handling Severity 1 and Severity 2 issues effectively as per the SLA.
• Experience in Processing the Transactions which went to hold state due to Java Exceptions.
• Experience in Fixing the 502 gateway error in API, Load Failure in Pushing the Content to the application, Data not reported in Global Product master summary.
• Developed a SQL Script to Extract the data related to BBL as Volume unit of Measure from the Global Product Master.
• Extensive Experience in Shell Scripting automations such as Monitoring diskspace of file systems and Archiving the application log files.
• Experience in Debugging the java Code.
• Experience in Monitoring the CPU usage, Disk Space and memory utilization alerts using Nagios Monitoring Tool.

DevOps Project : 1 # Building a CI/CD Pipeline with Jenkins

Application Name : Trade Agreements

Roles and Responsibilities :

• Pulled the Java Code from the GitHub repository which we used to build a web application.
• Hands on Experience in Creating AWS instance to run the Tomcat.
• Used Git as the Version Control System for the program.
• Used Apache Tomcat Server to host the web application.
• Hands on Experience in Using Jenkins to create a build pipeline.
• Hands on Experience in Creating a freestyle Job for Testing the Project Source Code in CICD pipeline.
• Used Maven plugin is used to Deploy the WAR File in Tomcat Server.

• Experience in handling L2 Production issues of Xpress Money Application.
• Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.
• Experience in Processing the Flash Transactions which Fails to process in Ready for Transmission Stage.
• Developed the SQL Scripts to populate the Reason Codes for XM Application.
• Responsible for ensuring stability of applications in production.
• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs.

DevOps Project 1 : # Automating Infrastructure using Terraform

Application Name : Cat Productivity | Tools Used : Terraform, AWS EC2, SSH Keypairs.

Roles and Responsibilities :

• As a First step, Configuring AWS using access Credentials.
• Experience in doing the check out an existing configuration from version control then here the terraform Initialization comes in to the existence.
• Experience in Creating a file to define the actual infrastructure.
• Experience in Establishing the SSH key pair in Ec2 Instance.
• Experience in Installing Jenkins, Java and Python in AWS EC2.

Roles and Responsibilities :

• Experience in handling L2 Production issues of Xpress Money Application.
• Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.
• Experience in Processing the Flash Transactions which Fails to process in Ready for Transmission Stage.
• Developed the SQL Scripts to populate the Reason Codes for XM Application.
• Responsible for ensuring stability of applications in production.
• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs.

• Experience in handling L2 Production issues of ORPOS.
• Experience in deploying the patches to upgrade the ORPOS Application from 14.1 version to 14.1.3 version.
• Experience in handling L2 & L3 Production issues of Cat Productivity and HEI.
• Experience in using UNIX commands for Validating ORPOS Transactions, Count Mismatch of transaction flow from BO to CO.
• Experience in using UNIX Commands for verifying the Oracle Retail Central Office Log Files to identify the Transaction related issues.
• Automated the Execution Of SQL and PLSQL Scripts Using Batch File.
• Developed a SQL Script to check for the transactions count mismatch between Backoffice and Central Office.
• Experience in customizing the configurations of ORPOS Application.
• Good knowledge in OOPS concepts.