Ved Prakash Mishra
Associate Engineer
Summary
To seek a challenging position in the organization that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities Experienced Associate Engineer with over 1.5 years of experience in Information Technology and Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
53
53
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Application DevOps Engineer
ERICSSON GLOBAL INDIA LIMITED
Bengaluru
01.2020 - Current
- 2+ years of experience in Application Development Maintenance and Production Support.
- Know about whole process of Annuity product of Insurance company Proficient in Monitoring production applications and troubleshooting
- Commendable exposure in Production Support and Maintenance to client on 24*7
- Worked on the MBNL and Ericsson managed tools such as Assure1(Monitoring tool- Fault, Performance and Dashboard monitoring).
- NMX(Network Management expert) automation tool which is deployed on the Linux systems.
- SiteTracker(Application which is developed in Salesforce)
- Working on Python and Perl Scripts to automate the day-to-day application checkup which are built on the Linux systems and send the SNMP trap to Assure1 for alert monitoring
- Performed UAT on NMX tool which is Java based and passed the result to the development for the improvement/bug fixing.
- Configured the Users, Roles, Scheduled jobs, Services, Devices, Device Groups, Dashboards ,Creating the Filters, Filter Groups, Displays, Display conversations, Mechanizations,Configuring the Server metrics, Portals and Reports.
- NMX rules development for auto ticketing (Incident ticket creation/update/closure) of fault alarms (OSS alarms)
- Developed rule for Ticket creation based on the requirement in SLA for sites/cells and Developed Python Script to find OSLA issues.
- Developed Script to create Graphical form of reports with Help of Python Libraries numpy,matplotlib.
- Salesforce admin role for creating Sandbox, Users, Profiles and Roles
- Worked on creating the Process Builder, Workflows, Object and Fields.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor's - computer science and communication Engineering
KIITUniversity
HSC -
D A V Public School , Koylanagar
Dhanbad 04.2014 - 06.2015
SSLC -
Saraswathi Vidya Mandir , Sinidih
Dhanbad 04.2012 - 06.2013
Skills
Machine Learning(Fundamental)
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. and Received Employee Partnership Award.
- Team Winner - Act to Accelerate (Awesome Award by Ericsson) Received for Automation efficiency of 8K Hour of MBNL(Customer).
- Awarded as Power Award for Key contributor in Ericsson All Hands meet.
- Start of the Month Awards
Certification
Microsoft Technology Associate Certification in Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Application DevOps Engineer
ERICSSON GLOBAL INDIA LIMITED
01.2020 - Current
HSC -
D A V Public School , Koylanagar
04.2014 - 06.2015
SSLC -
Saraswathi Vidya Mandir , Sinidih
04.2012 - 06.2013
Bachelor's - computer science and communication Engineering
KIITUniversity
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