Harish Verma
Customer Representative
New Delhi
Summary
To be a part of a progressive organization where growth opportunities are performance oriented, nature of work is challenging and where my academic skills and abilities are put to use in an executive capacity.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior Executive
BAJAJ FINANCE LTD
12.2020 - 03.2023
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Established procedures for collection of past due amounts.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Created daily and weekly cash reports for accounting management.
Business Development Executive
ANUATION RESEARCH & CONSULTING LLP
02.2020 - 11.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Customer Service, Customers Relations Executive
THE HANCO
08.2018 - 08.2019
- Designation: Customer Relationships Executive
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
Passenger Service Executive
CELEBI GROUND HANDLING PVT. LTD
06.2016 - 01.2017
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - B.A Programming
School of Open Learning, Delhi University
New, Delhi 03.2015 - 08.2018
Diploma - Aviation
Airborne Airhostess Academy
New, Delhi 06.2014 - 07.2015
Intermediate -
Government Boys Senior Secondary School, Central Board Of SecondaryEducation (CBSE)
Nagar, Delhi 03.2013 - 05.2014
Matriculation -
Government Boys Senior SecondarySchool, Central Board Of SecondaryEducation (CBSE)
New, Delhi 04.2010 - 05.2011
Skills
Basic Knowledge of Computer
Accomplishments
- June 2016:
- AVSEC, Training Conduct ByCelebi Ground Handling PVT LTD
- June 2016:
- GENERAL AWARENESS, Workshop Conduct ByQatar Airways
- August 2021:
- COLLECTION CHANGE AGENTS, Conduct ByBajaj Finance ltd.
Hobbies
Snooker
Gardening
Photography
Gyming
Personal Details
Name : Harish Verma
Father’s Name : Mr. Rajan Verma
Mother’s Name : Mrs. Pooja Verma
Date of Birth : 8 th of May, 1995
Gender : Male
Mother Tongue : Hindi
Nationality : Indian
Passport No. : Z2495851
Aadhar No. : 6961 8184 9345
Timeline
Senior Executive
BAJAJ FINANCE LTD
12.2020 - 03.2023
Business Development Executive
ANUATION RESEARCH & CONSULTING LLP
02.2020 - 11.2020
Customer Service, Customers Relations Executive
THE HANCO
08.2018 - 08.2019
Passenger Service Executive
CELEBI GROUND HANDLING PVT. LTD
06.2016 - 01.2017
Bachelor of Arts - B.A Programming
School of Open Learning, Delhi University
03.2015 - 08.2018
Diploma - Aviation
Airborne Airhostess Academy
06.2014 - 07.2015
Intermediate -
Government Boys Senior Secondary School, Central Board Of SecondaryEducation (CBSE)
03.2013 - 05.2014
Matriculation -
Government Boys Senior SecondarySchool, Central Board Of SecondaryEducation (CBSE)
04.2010 - 05.2011
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