Harishankar G.

• Sales & Strategy Management: Develop and execute sales strategies to hit monthly and annual revenue targets. This includes analyzing sales reports, foot traffic, and conversion ratios to adjust floor tactics in real-time.
• Inventory & Stock Control: Oversee the lifecycle of precious metal inventory, including daily stock audits, replenishment of fast-moving designs, and coordinating with headquarters for special orders.
• Security & Loss Prevention: Implement rigorous security protocols and daily checks to prevent theft or shrinkage, ensuring all high-value items are accounted for during opening and closing.
• Team Leadership & Training: Recruit, train, and mentor staff on product knowledge (gold purity, gemstones), luxury sales techniques, and ethical conduct.
• Customer Experience & Relationship Management: Manage VIP client relationships (clienteling) and resolve complex customer complaints or escalations regarding pricing and returns.
• Operational Compliance: Ensure the showroom adheres to Standard Operating Procedures (SOPs) for billing, hallmarking regulations, and government compliance for precious metal sales.
• Visual Merchandising: Maintain high standards of store presentation, ensuring displays are attractive, secure, and aligned with brand guidelines.
• Financial Reporting: Prepare regular performance reports for senior management covering sales metrics, budget adherence, and staff productivity.

• Supervised daily operations of administrative department and staff members.
• Hired, trained, and evaluated employees while implementing corrective actions.
• Developed and enhanced administrative systems, policies, and procedures.
• Ensured office supply availability and equipment maintenance.
• Collaborated with accounting and management teams to set budgets and process payroll.
• Planned and promoted office events, including meetings and training sessions.
• Collected and organized information using digital systems and filing methods.
• Oversaw special projects, tracking progress towards company objectives.

Collaborated with functional consultants to establish Franchise Management task force.

• Executed Franchise Management framework and strategies effectively.
• Led development of Franchise Management System, integrating Functional and Operational insights.
• Prepared and implemented organization’s Franchisee tasks aligned with vision and strategic goals.
• Managed Franchisee strategy, budget planning, and performance objectives for zonal and regional teams.
• Recruited, trained, and evaluated new staff through performance appraisals.
• Developed and executed business, marketing, and advertising strategies to enhance franchise growth quarterly.
• Maintained stakeholder relations and negotiated contracts to maximize organizational benefits.
• Led strategic planning initiatives to align business goals with market trends.