HARISHANKAR RAMAKRISHNAN
Chennai,TN
Summary
Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Manager
EMD Systems
02.2020 - Current
- Drive the product vision and roadmap for MMS, our proprietary platform, and lead its execution to deliver on strategic goals
- Bridge the gap between customer needs and business goals by conducting market research, collecting user feedback, and leveraging data insights to understand customer pain points and opportunities
- Directed a collaborative team of 20 across various disciplines to develop MMS platform, leveraging various modules expertise
- Enhanced the MMS platform’s order management system by incorporating AI-driven solutions, improving efficiency and accuracy
- Steered development efforts by grooming and prioritizing the product backlog, ensuring alignment with the product vision and delivering high-impact features
- Optimized EXA’s (leading US product) development process, accelerating time-to-market and reducing costs
- Managed team of 20 diverse specialists to develop market-specific features for EXA, catering to both US and Canadian markets
- Implemented stricter quality control measures, resulting in a 15% reduction in product defects
Product Owner / Senior Business Analyst
EMD Systems
02.2017 - 02.2020
- Lead SPOC for offshore product development for EXA (USA and Canada) and FINO.VITA (Japan) platforms
- Owned and managed the product backlog, actively prioritizing user stories and features to maximize user value and development frequency
- Leveraged agile methodology to manage sprint backlogs, guaranteeing timely and budget-conscious project completion
- Led cross-functional collaboration with design, development and QA teams to translate the product vision into actionable plans and ensure successful product execution
- Identified and addressed critical gaps in pre-release requirements during sprints, ultimately enhancing release quality
Senior Associate Business Analyst
3i Infotech
07.2015 - 02.2017
- Led successful pan-India ORION ERP deployments as a key end-to-end Implementation consultant, by thoroughly gathering and analyzing business requirements from diverse stakeholders
- Identified inefficiencies in fund management processes and implemented integration of ORION with banks resulting in a 90% reduction of TAT
- Developed and maintained comprehensive documentation sets for system requirements, user stories, and test cases
- Minimized project risks by proactively identifying potential issues early on, enabling effective mitigation strategies and project delivery on time
- Championed a customer-centric approach, assisting management in implementing changes based on collected feedback
Associate Business Analyst
3i Infotech
02.2012 - 07.2017
- Led ORION ERP’s implementation support from offshore as a consultant for MEA and African markets
- Specialized in procurement, inventory, sales, finance, job contracting, manufacturing and RMA, HR and payroll modules of ORION
- Participate in all phases of project lifecycle, from requirement gathering to testing and implementation
- Developed strong relationships with key stakeholders, fostering collaboration and information exchange that improved and enhanced the specifications of functional requirements
- Facilitated successful user acceptance testing (UAT) by gathering stakeholder feedback, resolving identified defects, and streamlining quality checks, leading to a reduction in future defects
- Developed documentations including business solutions mapping, functional and report specifications and user manuals
- Led the development and execution of core and end user training sessions, fostering user competency and product knowledge, achieving a 95% user satisfaction rating for a new enterprise software rollout
Education
Master of Business Administration -
Anna University
Rajalakshmi Engineering College, Chennai01.2011
Bachelor of Engineering - undefined
Anna University
Sri Muthukumaran Institute of Technology, Chennai01.2009
Skills
- Product launches
- Product management
- Cross-functional collaboration
- Strategic planning
- Market research
- Product roadmaps
- Risk Management
- Product metrics
- Design thinking
- Competitive market analysis
- Stakeholder management
- Information Systems
- Revenue Cycle Management
- ERP
- Structured Reporting Systems
- Mobile Service Management
- Jira
- Confluence
- Microsoft Visio
- Balsamiq
- Figma
Certification
- Professional Scrum Product Owner – I
- Product Roadmapping
- Product Launches
- AI for Product Management
Accomplishments
- Architected Edge computing solution for accessing data from the Edge increasing the speed of access by 40%.
- EXA’s customer base satisfaction increased active users by 30%.
- Robust hanging protocol management, Mobile Rad, and Ortho-view enhanced EXA’s capabilities resulting in EXA PACS getting listed in top 10 KLAS.
- Successfully managed and launched Billing system for Ontario and Alberta (Canada) markets resulting in Revenue growth by 30%.
- Implemented user feedback loops for specific modules of EXA RIS resulted in 30% decline in Customer Support Requests.
Timeline
Product Manager
EMD Systems
02.2020 - Current
Product Owner / Senior Business Analyst
EMD Systems
02.2017 - 02.2020
Senior Associate Business Analyst
3i Infotech
07.2015 - 02.2017
Associate Business Analyst
3i Infotech
02.2012 - 07.2017
Bachelor of Engineering - undefined
Anna University
Master of Business Administration -
Anna University
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