Harish Kumar Rajendran
Madurai
Summary
Accomplished Technical Lead with extensive experience in enterprise storage solutions and SAN (Storage Area Networks), specializing in 24/7 Technical Assistance Center (TAC) support. Proven track record of leading cross-functional teams to resolve critical issues, optimize performance, and deliver seamless storage infrastructure for global clients like Seagate. Expertise in addressing complex storage challenges, including data unavailability and Priority 1 incidents. Adept at project management, technical mentoring, and business partner relationship management, with a strong focus on meeting stringent SLAs and driving operational efficiency. Currently seeking new opportunities to leverage my skills in enterprise storage and leadership in a dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Lead
Movate Technologies
02.2022 - Current
TAC Support for Enterprise Storage (SAN)
(Client: Seagate)
- Led a 24/7 TAC support team for Seagate’s enterprise storage solutions, focusing on SAN (Storage Area Networks) and high-performance storage platforms.
- Collaborated with Seagate's engineering teams and OEMs like Dell, Veritas, Hitachi Vantara, and Quantum, to resolve complex storage challenges, including Priority 1 incidents (data unavailability) and performance bottlenecks, ensuring swift resolution
- Provided advanced troubleshooting, root cause analysis, and ensured timely issue resolution to meet stringent SLAs.
- Managed day-to-day operations, overseeing ticket resolution, client communication, and escalation handling to meet service-level agreements (SLAs).
- Provided technical guidance to the support team, conducted knowledge-sharing sessions, and implemented best practices to enhance operational efficiency.
- Acted as the primary point of contact for Seagate, ensuring smooth collaboration and meeting client expectations for storage solutions.
HR Senior Associate - PAYROLL COMPLAINCE
Aparajitha Corporate Services (p) Ltd
07.2021 - 02.2022
- Led compliance projects, ensuring timely completion in collaboration with the team.
- Validated payroll inputs, resolved queries, obtained approvals, and prepared reports.
- Managed remittance, challan processing, and PT returns.
- Handled UAN & IP generation for new employees.
- Coordinated policy reviews, process updates, and communicated progress to clients.
- Worked with the compliance team to enhance productivity and meet client needs.
System Administrator
Fighter Wings Aviation College
07.2017 - 06.2021
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Education
MBA - HR
Alagappa University
Karaikudi 04.2021
Bachelor of Engineering (B.E) -
K.L.N. College of Engineering
Madurai, India04-2019
Skills
- Enterprise Storage Management
- Storage Area Networks (SAN) Expertise
- Performance Optimization & Scalability
- Issue Investigation & Root Cause Analysis
- Project Leadership & 24/7 TAC Support Operations
- Technical Mentoring & Team Leadership
- Disaster Recovery & Data Protection
- Business Partner & Client Relationship Management
- Service-Level Agreement (SLA) Management
- Storage Performance Tuning & Data Unavailability Management
- Backup & Recovery Solutions
- Technology Advocacy & Process Improvement
Accomplishments
- Best Performer High Flyer Award: Recognized for outstanding performance and contributions to the team, demonstrating exceptional leadership and technical skills in delivering enterprise storage solutions.
- Spot Award for Client Appreciation: Honored for exemplary client service and support, leading to high client satisfaction and strengthening relationships with key stakeholders at Seagate.
Affiliations
- Author, Service Implementation Plan Developed and documented the Service Implementation Plan for Seagate processes during tenure at Movate Technologies, contributing to operational efficiency and knowledge sharing.
- Local Tech Meetups/Groups Actively participating in local technology meetups to share knowledge and collaborate with peers in the industry.
Certification
VMWare VSphere ESXi and VCenter administration
Enterprise storage solution
Administration of active directory and windows server
Microsoft Azure (In progress)
Additional Information
- Languages: Proficient in English, enhancing communication with diverse teams and clients.
- Technical Proficiency: Well-versed in MS Office Suite (Word, Excel, PowerPoint), Salesforce ticketing tool, SAP, Citrix, Putty and SAN web GUI
- Interests: Passionate about emerging technologies, data security, and cloud computing. Enjoy outdoor activities like biking and trekking, promoting a healthy work-life balance.
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Technical Lead
Movate Technologies
02.2022 - Current
HR Senior Associate - PAYROLL COMPLAINCE
Aparajitha Corporate Services (p) Ltd
07.2021 - 02.2022
System Administrator
Fighter Wings Aviation College
07.2017 - 06.2021
VMWare VSphere ESXi and VCenter administration
Enterprise storage solution
Administration of active directory and windows server
Microsoft Azure (In progress)
MBA - HR
Alagappa University
Bachelor of Engineering (B.E) -
K.L.N. College of Engineering
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