Summary
IT Service Delivery & Infrastructure Operations Lead Focused On Design | Saving Companies Over 6. 8M Under HaaS | Business Transformation Accomplished IT infrastructure lead offering 17 years of experience in IT Infrastructure Management, Change Management, Vendor Management, Datacenter Buildouts, Networking & Systems Administration with technical expertise in the implementation, operations, and support functions. Managed APAC Team in a Lead Role with VMWare Singapore as a base for APAC Operations. Adept in analyzing Information Technology needs, with Business direction from corporate leaders for translating business requirements into technology solutions thus building and aligning IT to business strategies with Cost-effective methods. Comprehensive understanding of networking concepts pertaining to LAN, WAN, Security, and Networking in multi-platform environments. Expertise: IT Infrastructure Management Datacenter Buildouts Change Management Vendor Management Project Management ITIL Certified PMP Trained Good Knowledge on VMware Products
Overview
17
17
years of professional experience
6
6
Certification
Work History
IT Cloud & Infrastructure Lead
Citzon Web Services Pvt Ltd
Visakhapatnam
06.2021 - Current
- Engineering tasks for automation of public and private cloud infrastructure
- Take regional ownership of the regional infrastructure projects portfolio, for budgets, scope and timelines
- Validate operational readiness to include, but not limited to, requirements, design, event engineering, testing, documentation, training, tools, change management, service level agreements (SLAs), service assurance policies & procedures, escalation procedures, and disaster recovery & business continuity
- Develop and maintain close relationships with key stakeholders to understand their requirements for project creation and delivery
- Provide leadership for a small team of a project managers
- Develop and maintain the infrastructure projects roadmap in the region
- Agree project objectives and scope with the Project Sponsor and Steering Group
- Set up and run project governance committees as required
- Ensure project plans are developed and agreed with the Project Sponsor, the Steering Group and other key stakeholders and that the project is delivered in accordance with those plans
- Manage incoming and outgoing dependencies
- Manage the scope of projects documenting and controlling the impact of change
Senior D&A & Datacenter OperationsEngineer
VMware
Singapore
01.2018 - 04.2021
- Manage day-to-day production incidents, and analyze and suggest improvements to streamline and enhance IT operations and service delivery
- Coordinated efficient large-scale Hardware & Software deployments.
- Executes Global Infrastructure Services (GIS) IT processes to drive operational excellence and to ensure consistent service delivery of all data center services.
- Escalation points of contact for infrastructure incidents occurring in SG, HK, ID, IN, CN, TW, and VN regions and ensure issues raised are prioritized and troubleshoot on time without any business impact
Manage IT Infrastructure services and ensure smooth service delivery in accordance with the agreed SLA to businesses and customers with proper risk control. - Developed IT infrastructure roadmap for process improvement and standardization to support service delivery and improve infrastructure operation capabilities.
Senior Network Systems Administrator
VMware
Singapore
06.2011 - 11.2018
- Designed IT infrastructures according to project specifications
- Resolved issues related to LAN, WAN, and voice system operational components
- Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients
- Built and maintained network infrastructure consisting of Windows, Linux, and virtual products
- Managed the use of various types of databases and configured, installed and upgraded new ones. Oversaw development and maintenance of organization computer systems and intranet.
Senior Infrastructure Engineer
VMware Software India Pvt Ltd
Bengaluru, Karnataka
06.2007 - 06.2011
- Represent and support server, proxy, storage, network, and virtual infrastructure supporting corporate applications, including customer- facing support and marketing websites Replication of customer environments to reproduce problems in-house and work with Engineering and QA teams to identify and fix root cause of problems
- Responsible for direct engagement with senior management, application teams, and business stakeholders, providing a central point of contact for understanding and effectively utilizing infrastructure resources
- Work with international 24/7 team of server and network administrators and architects across four locations, and coordinate work of other technical teams as required
- Serve as primary infrastructure contact with Lab Infrastructure, Network and Change Management groups to ensure process compliance and demonstrable security of mission-critical systems
- Management groups to ensure process compliance and demonstrable security of mission-critical systems
SYSTEMS ADMINISTRATOR
Vensoft
Hyderabad
06.2007 - 01.2010
- Responsible for designing, organizing, modifying, and supporting a company's computer systems
- Designs and installs LANs, WANs, Internet and intranet systems, and network segments.
- Maintaining essentials such as operating systems, business applications, security tools, Web servers, email,
- PCs, local and wide area networking both hardware and software, and mid-range server hardware
Executive Director
Vpac Pvt Ltd
Vizianagaram
01.2006 - 05.2007
- Ensure ongoing local programmatic excellence, consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve strategic goals
- Responsible for signing all notes, agreements, and other instruments made and entered into and on behalf of the organization
- Planning and operation of annual budget
- Act as a professional advisor to the Board of Director on all aspects of organization's activities.
Education
Bachelor's degree - Electrical and Electronics Engineering
01.2005
MBA - Master Of Business Administration
Skills
- Technical Troubleshooting
- VMware
- Enterprise Storage Management
- Red Hat Virtualization
- Infrastructure Planning
- Cloud Management
- Project Management
- Problem-Solving
- Data Backup
- LAN and WAN control
- Disaster Recovery
- System Testing
- Problem Solving
- Network Security
- Startup and Shutdown Management
Accomplishments
- VMWare China : Stabilized China Operations in a crisis situation worked for 3 months in Beijing
- Labs Design & Buildout at VMware Japan(Tokyo), Australia(Sydney & Melbourne), South Korea.
- SINGAPORE, INDIA, AUSTRALIA AND CHINA DATACENTERS & LABS RELOCATION,
- DESIGN & CONSOLIDATION VMware Singapore DATACENTER Design and Build-out Hobbies Badminton
Interests
LinkedIn https://www.linkedin.co m/in/madhu-kumar- maricherla
Additional Information
- Additional Information , Honors & Awards ,
- CIO Award - Tony Scott Aug 2013
- Customer Service Award - Mark Egan Dec 2012
- IT Team Award - Mark Egan Jul 2010
Languages
English
First Language
German
Intermediate
B1
Telugu
Proficient
C2
Hindi
Advanced
C1
Tamil
Intermediate
B1
Certification
- VMWare ESX
- Virtualization
- VMware Infrastructure
- Linux
- EMC Storage Data Center
- Solution Architecture
- Cloud Computing
Timeline
IT Cloud & Infrastructure Lead - Citzon Web Services Pvt Ltd
06.2021 - Current
Senior D&A & Datacenter OperationsEngineer - VMware
01.2018 - 04.2021
Senior Network Systems Administrator - VMware
06.2011 - 11.2018
SYSTEMS ADMINISTRATOR - Vensoft
06.2007 - 01.2010
Senior Infrastructure Engineer - VMware Software India Pvt Ltd
06.2007 - 06.2011
Executive Director - Vpac Pvt Ltd
01.2006 - 05.2007
Jawaharlal Nehru Technological University - Bachelor's degree, Electrical and Electronics Engineering
IU International University of Applied Sciences - MBA, Master Of Business Administration
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