G. Kumaran

• Works with the Events production team, Remote supporting Virtual conferences, Live Events & Webcasting
• Providing support to L1&L2 support with Blue Jeans & MS Teams
• Providing Remote support to Managing & Non-Managing rooms
• Event Management and Conducting Town Hall supporting VPs, EVPs& Executives
• Handling incidents and requests tickets in SNOW
• Conduction UAT (User Accepting Testing) to Remote Sites
• Involving Video Editing & Post-production works with Adobe premiere-pro software
• Conducting performance improvement activity with Events teams.

• Managing Virtual conference & AV rooms at client place
• Providing L1&L2 Skype Conferencing/Video Conference/Telepresence Support & SHOW (zoom)
• Event Management and Conducting Town Hall's VPs, EVP's & Executives
• New implementation of Virtual collaboration systems
• Managing of Condeco booking system
• Configuration and troubleshooting of Skype & Cisco Video codecs.
• Handling incidents and requests related to virtual collaboration rooms.
• Vendor Management & Co-Ordination for the AMC, Warranty, Issues handling

Conducting Training & On-Boarding sessions about the virtual collaboration

• Asset/Stock management of AV Store
• Assist RE AV Team to perform AV Related Activities (hardware break-fix)
• Involve and support from the site in change activities related to collaboration Infrastructure.
• Co-Ordinate and assist AV Integrators in designing AV setups for Virtual meeting rooms.
• Reporting Via Service NOW (Incident, Request, Change) Ticketing
• Involving Procurement of AV Asset and Hardware
• Conduction UAT (User Accepting Testing) to Remote Sites
• Creating Knowledge based articles in SNOW.

• Managing & guiding the V.C Team
• Resolving User queries & Issues
• Involving in new implementation and Renovation of the Video conferencing rooms
• Providing solutions to clients in a critical situation
• Working with vendors for AMC & service-related issues
• Providing support to L1, L2 & VIP users for events
• Providing Add on services in V.C Team
• Improving usage of VC & user feedback count on monthly review meet
• Providing Installation/Support in Avaya Scopia Client

• Providing L1 & L2 support to Cisco & Polycom Video Conferencing and Audio/VOIP conferencing Service support
• Cisco Telepresence Support, Cisco WEBEX units and Crestron Products, VTron Video Wall support for Service Operation Centre (SOC) on 24/7
• Taken care of day-to-day activities like Daily health check of V.C Room
• Updating the report to parent & Client company, Issue fixing, Preventive Maintenance activity
• Providing support on Town Hall events & Meetings, Maintenance of Audio DSP in the AV-Rack to make changes like Upgrading the Re-Configuration based on the day-to-day events
• Establishing connectivity between Global V.C rooms using CISCO CODIAN Bridge
• Monitoring calls using Call Tracking System like Service Now and ensuring all calls are closed within agreed SLA as per the request
• Attending Service desk calls and providing resolution for the tickets logged by the users
• Working with different vendors like Cisco, Samsung, & Extron to fix the hardware issues, Coordinating between parent & Client company on new equirement/Renovation of projects, Processing & following up of quotations and proposals between client & Parent company.

• Chip Level & Board Level Repairing of all kinds of Audio/Video Branded Products
• Installing, Configuring & Troubleshooting Life Size and Polycom Video Conferencing
• Provided Level -1 support of Life Size Video codecs
• Include Software up gradation & Testing, Processing DOA & Defective Replacement of Life Size products under AMC from OEM
• Troubleshooting and repairing Polycom Audio Conference Phones/Sound Station, Audio Mixers
• Revenue generated through Service Department on a Target basis
• Knowledge Transfer/Training about new products & Troubleshooting processes to Site engineers,
• Configuration of Automation programming on Logitech Remote and Touch panels
• Stock management of service department assets

• Chip Level Repairing of Computer peripherals like CRT-Monitors, SMPS, Mouse, Keyboard, UPS & Inverters, Creative - Speaker systems, I Pod
• Installation of Smart Board Projectors at Sites Project work
• Installation & servicing of APC, Energy UPS & Invertors up to 50 KVA
• Revenue generated through Service Department
• Knowledge Transfer & Training about new products to other Regional Branch Engineers
• Configuring Windows OS on Desktop & Laptop, Application support and troubleshooting hardware issues
• Installation of all kinds of Printers and Processing & claiming of DOA on HP Printers with HP India Ltd
• Configuring & Troubleshooting MS Outlook & Lotus Notes issues, L1 Network support
• Stock management of service department assets.