MUKESH PRAKASH
Infrastructure Lead Consultant
Bangalore
Summary
Strategic Infrastructure Specialist possess 13 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating the organization mission.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Infrastructure Consultant
LKQ Corporation Inc.
09.2017 - Current
- Standardized processes for deploying new systems or updates, increasing efficiency while maintaining consistency throughout the organization's infrastructure.
- Developed disaster recovery plans, safeguarding critical data and minimizing potential losses during unforeseen events.
- Mentored junior team members in best practices for managing IT infrastructure projects while fostering an environment of continuous learning and growth.
- Increased network reliability by upgrading hardware components and updating software applications accordingly.
- Conducted risk assessments with a thorough analysis to identify potential security vulnerabilities.
- Redesigned network architecture for increased stability, reducing downtime.
- Provided technical expertise in the design and implementation of scalable infrastructure solutions for complex environments.
- Planned implementation of network enhancements and upgrades.
- Collaborate with various stakeholders(engineers,
geography manager, directors, and VP) in North
America, Europe, and India to understand the
requirements and provide the services in terms of
network and voice technology - Lead a team of engineers from various geographies
and ensure effective delivery of services - Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Reduced expenditure discrepancies by conducting regular audits and implementing cost controls.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
Unified Communications Voice Engineer
EFI
05.2017 - 08.2017
- Conducted comprehensive testing of new Unified Communications technologies prior to deployment, ensuring smooth implementation and minimal disruption to users.
- Managed numerous concurrent projects involving multiple stakeholders while consistently meeting deadlines and delivering high-quality results.
- Performed periodic audits of voice network components and configurations to verify compliance with established policies, procedures, and regulatory requirements.
- Mentored junior team members by sharing technical expertise, providing constructive feedback, and fostering a collaborative work environment.
- Enhanced system scalability by designing and deploying robust voice network solutions.
- Developed customized training materials for end-users to promote effective utilization of Unified Communications features and functionalities.
- Researched and recommended network and data communications hardware and software.
- Monitored overall network performance.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Established data security plan and robust data recovery strategies.
Presales Consultant
Wipro Technologies
12.2010 - 04.2017
- Collaborated with product management teams to provide feedback on market trends and contribute to product improvements.
- Coordinated cross-functional efforts to ensure timely delivery of proposals, meeting tight deadlines consistently.
- Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
- Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Wrote detailed technical documentation for company products.
- Created HLD and LLD for various projects
- Created product training plans centered on customer success and satisfaction.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Education
Bachelor of Science - Computer Science
Sikkim Professional University
Bengaluru, India 04.2001 -
High School Diploma -
MNTI
Bengaluru, India 04.2001 -
Skills
Virtualization Technologies
Capacity Planning
System deployment
Call Routing
Training and mentoring
Video Conferencing
Disaster Recovery Planning
Collaborative mindset
Design Research
Sketching abilities
Visual storytelling
Customer Journey Mapping
Problem-Solving
Decision-Making
Empathy Development
Market Research
Network Security
Cisco IOS Configuration
Quality of Service
WAN Technologies
Team Collaboration
Certification
CCNA
Timeline
Leadership training from NUS
06-2023
Design thinking stanford
06-2022
Infrastructure Consultant
LKQ Corporation Inc.
09.2017 - Current
Unified Communications Voice Engineer
EFI
05.2017 - 08.2017
CCIE collaboration written
03-2017
CCNA
01-2011
Presales Consultant
Wipro Technologies
12.2010 - 04.2017
Bachelor of Science - Computer Science
Sikkim Professional University
04.2001 -
High School Diploma -
MNTI
04.2001 -