Harish Kumar Rasukutchla
Security
Hyderabad,TS
Summary
Dynamic and results-driven professional with a proven track record at ISS, achieving a 120% increase in annual sales. Skilled in team management and customer service delivery. Consistently maintained effective PBITA margins.
Overview
24
24
years of professional experience
4
4
Languages
Work History
Assistant General Manager
ISS Facility Services
03.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
Branch Head
G4S Secure Solutions
04.2011 - 11.2019
- Increased branch by implementing effective topline and maintaining strong customer relationships.
- Increased overall annual sales 120 % by incorporating several quality process improvements within branch.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Reduced Attrition rate by creating a supportive work environment that encouraged professional growth.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Optimized resource allocation to ensure efficient branch operations while meeting financial targets and effective PBITA
Branch Manager
Security & Intelligence Services India
12.2007 - 03.2011
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Lead Security Officer
Matrix Laboratories
12.2001 - 11.2007
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Continuously evaluated existing processes against industry benchmarks, identifying areas for improvement or enhancement where necessary.
Education
BBA -
YCMOU
Hyderabad, India 04.2001 -
DIRPM -
NILEM
Chennai, India 04.2001 -
High School Diploma -
SSC
Hyderabad, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Problem-solving
Flexible and adaptable
Timeline
Assistant General Manager
ISS Facility Services
03.2020 - Current
Branch Head
G4S Secure Solutions
04.2011 - 11.2019
Branch Manager
Security & Intelligence Services India
12.2007 - 03.2011
Lead Security Officer
Matrix Laboratories
12.2001 - 11.2007
BBA -
YCMOU
04.2001 -
DIRPM -
NILEM
04.2001 -
High School Diploma -
SSC
04.2001 -