Summary
Overview
Work History
Education
Skills
Total Work Experience
Strengths
Voluntary Assignments
Awards
Personal Information
Timeline
Generic

Harish Kumar Singadasari

Technical Support Engineer (L2)
Puppalguda

Summary

To seek a challenging career in a well-established organization and to contribute to the growth of the organization and thereby to enhance my career.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Accounts Manager

VIVEJA IT SERVICES PRIVATE LIMITED
08.2024 - Current
  • Handling inbound calls and helping customers to process the loan application.
  • Making outbound calls and help customers with the queries and application issues.
  • Handling text and emails and resolving the tickets.
  • Working for United States of America region.

Associate Technical Support Engineer (L1 & L2)

COMPUTER GENERATED SOLUTIONS INDIA PRIVATE LIMITED
11.2020 - 11.2022
  • Handling the inbound calls and providing the quick resolution.
  • Providing complete support for issues related to hardware and software, also support for installations and driver updates.
  • Handling customers on remote sessions when required.
  • My role is to resolve, replace or escalate the issues reported.
  • International voice support and chat support when required.

Customer Relationship Manager

DEZTINATION INDIA PRIVATE LIMITED
02.2019 - 11.2019
  • Handling inbound calls and the customer queries to provide the resolution.
  • Updating quality report and error reports to the Team.
  • If there are any errors or missing any information in the purchase requests, we have to reach out the requester who issued the request to provide us the relevant information to process the purchase requests.

Customer Relationship Manager

ICICI LOMBARD GENERAL INSURANCE INDIA PRIVATE LIMITED
11.2017 - 11.2018
  • Handling inbound calls and the customer queries to provide the resolution.
  • Updating quality reports and error reports to the Team.
  • Training the team as per process updates and the quality updates.

Education

B-Tech - Computer Science Engineering

K G Reddy College of Engineering And Technology

Intermediate - undefined

Narayana Junior College

SSC - undefined

Kakatiya Vidya niketan High School

Skills

Total Work Experience

I have 4 years and 6 months of total work experience.

Strengths

✓ Initiative and quick learner.

✓ Problem-solving and decision-making.

✓ Patient and Diplomatic.

✓ Adaptable and persistent.

✓ Flexible to work at rotational shifts.

Voluntary Assignments

  • Clothing Drive Charity Event, Project Smiles: Planning and Organization, 09/2012
  • Creativity and Innovation in Engineering education workshop, Facilitator, K G Reddy College, Hyderabad India, 07/2013

Awards

  • Participated in National Cadet Crops (NCC) 1A Grade B.
  • Participated in Cultural Fest at my College and stood First in Group Dance.
  • Actively participated in Blood donation camp at my college.
  • Acted as the Coordinator for the event of Annual Day celebrations held at my college (2013).

Personal Information

  • Father's Name: Singadasari Venkataiah
  • Marital Status: Married
  • Address: H no 2-41, Santosh Nagar Colony, Opposite Syndicate Bank, Puppalguda, Gandipet, Ranga Reddy, Pincode 500075

Timeline

Accounts Manager

VIVEJA IT SERVICES PRIVATE LIMITED
08.2024 - Current

Associate Technical Support Engineer (L1 & L2)

COMPUTER GENERATED SOLUTIONS INDIA PRIVATE LIMITED
11.2020 - 11.2022

Customer Relationship Manager

DEZTINATION INDIA PRIVATE LIMITED
02.2019 - 11.2019

Customer Relationship Manager

ICICI LOMBARD GENERAL INSURANCE INDIA PRIVATE LIMITED
11.2017 - 11.2018

Intermediate - undefined

Narayana Junior College

SSC - undefined

Kakatiya Vidya niketan High School

B-Tech - Computer Science Engineering

K G Reddy College of Engineering And Technology

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Harish Kumar SingadasariTechnical Support Engineer (L2)