Harish R
Hyderabad
Summary
IT support professional with 8+ years of experience, seeking a role that enables both personal and organizational growth. Committed to excellence, skill enhancement, and adding strategic value. Known for mentoring, ownership, and process improvement, aiming to contribute meaningfully in a dynamic, growth-oriented environment.
Overview
14
14
years of professional experience
Work History
Senior Sales Development Representative
Marketstar
Hyderabad
01.2025 - 12.2025
- Engaged prospects through targeted outreach and personalized communication strategies.
- Conducted research to identify potential leads and market opportunities.
- Collaborated with sales teams to align on lead generation strategies and goals.
Domain Manager
Skill lync
Hyderabad
09.2021 - 02.2024
- TO work on strategic level identifying leads and opportunities as well as taking the role of DM in a specific engagement.
- In this capacity, I was analyzing, designing and developing commercially viable end-to-end technical solutions, based on the customer specifications and business needs.
Senior Career Advisor
Global University Systems
09.2019 - 12.2020
- Joined as an Academic counselor for pearl academy which offers creative courses like Fashion, media, design and business.
- I provide course information to the students and help them to choose the right career path.
Technical support U2 band
TechMahindra
Hyderabad
01.2018 - 03.2019
- Joined as a technical support agent for Verizon process and worked 9 months as a senior technical support and moved to floor support.
Technical Analyst Level I
C3isolutions
Hyderabad
11.2016 - 10.2017
- Joined as a Helpdesk Analyst and was part of IT Helpdesk Tier-1 Support Team.
- Troubleshooting issues related to various IT applications (operating systems, browsers, email servers, remote access technologies) used by both the employees and partners.
- FCR, CSAT and Quality have been my major focus on this role.
- Regularly interact with Tier-2 teams to ensure client's issues are addressed on priority.
- End-To-End ownership of Incidents in Remedy account.
- Consistently high C-sat scores with client recognition.
- Managed access issues in Active Directory, calendar issues, L2 escalation support, and strategic engagement roles.
- Documented email troubleshooting, server maintenance, and prepared RCA reports for Sev 1 & 2 issues.
- Mentored new hires as a Nesting Coach, ensuring quality and performance tracking.
Third Officer
Delta Corporation
01.2012 - 02.2016
- Responsible for performing outlook duties to navigate away from obstructions in the ships path and locate navigational aids.
- Responsible for addressing guest needs, questions or concerns to create optimum experience on onboard.
- Responsible for informing guests of the proper and safe use of equipment such as wave runners and rafts.
- Responsible for using online catalogues and local merchants to order parts and materials for vessels.
- Responsible for operating, maintaining, and repairing ship equipment such as winches, and cranes to prevent threats to the safety and commercial operations of the vessel.
- Responsible for guiding guests on excursions of sport fishing hiking, skiff touring, and beach combing, responsible for handling lines to moor vessels to wharves, typing up vessels to other vessels and rig towing lines.
- Received multiple Appreciations from Clients and have Hosted Town-Hall for Client visits, intuitive problem solver.
- Have been very productive and Stood as Employee of the Month thrice in a row.
Education
Bachelor of Arts degree - English Literature
Dr.B.R. Ambedkar Open University
HyderabadDiploma - nautical science
AMET University
ChennaiSkills
- Windows 7
- Windows 10
- Training Refreshers
- Quality Checks
- BMC Remedy
- Jabber communications
- SharePoint
- Office 365 applications
- Outlook 2010
- Incident Management
- Big Data
Accomplishments
- Received multiple appreciations from clients and have hosted Town-Hall for client visits.
- Intuitive problem solver.
- Have been very productive and stood as Employee of the Month thrice in a row.
Languages
- Hindi
- Telugu
- Tamil
- English
- Hindi
- Telugu
- Tamil
Languages
English
First Language
Tamil
Advanced
C1
Telugu
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Senior Sales Development Representative
Marketstar
01.2025 - 12.2025
Domain Manager
Skill lync
09.2021 - 02.2024
Senior Career Advisor
Global University Systems
09.2019 - 12.2020
Technical support U2 band
TechMahindra
01.2018 - 03.2019
Technical Analyst Level I
C3isolutions
11.2016 - 10.2017
Third Officer
Delta Corporation
01.2012 - 02.2016
Bachelor of Arts degree - English Literature
Dr.B.R. Ambedkar Open University
Diploma - nautical science
AMET University