Python
Harish Reddy Anapala
Senior Incident Manager
Hyderabad
Summary
ITIL-certified Incident and Application Support professional with over 9 years of experience managing major incidents and providing run support within SAP and Python environments. Expertise in ServiceNow, Jira, and SLA-driven service operations facilitates effective cross-functional incident resolution. Proven track record in restoring critical services, minimizing incident recurrence, and optimizing ITSM processes across global delivery teams. Proficient in leading Severity 1/2 incidents, coordinating CAB meetings, and facilitating stakeholder communication in high-availability settings.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Run Team Lead
Colruyt IT Consultancy India
06.2024 - Current
- Led a team of four members in the Smart Innovation Solutions Run Team to deliver and support six advanced computer vision and Python-based solutions.
- Coordinated cross-functional collaboration to optimize resource allocation and project delivery timelines.
- Streamlined processes, reducing operational costs by 15% annually.
- Fostered a collaborative environment, increasing team morale, and engagement.
- Presented quarterly reports to executives, showcasing team achievements.
- Resolved technical issues efficiently, maintaining compliance with agreed SLA standards.
- Conducted root cause analysis of recurring incidents and implemented corrective actions through formal Problem Management processes.
- Enabled data-driven decision-making by designing and presenting business performance dashboards using Grafana.
- Gained hands-on experience with monitoring, incident management, and remote access tools, including Grafana, ServiceNow (SNOW), and Mobaxterm.
Major Incident Manager
Capgemini
04.2019 - 06.2024
- Serve as a SAP MM Consultant in a Support Project, delivering expert solutions to optimize material management processes.
- Lead Major Incident Management efforts, coordinating cross-functional teams to resolve critical issues promptly.
- Drive process improvements by analyzing management requirements and implementing effective strategies to enhance operational efficiency.
- Ensure compliance with organizational standards while minimizing system downtime and improving user satisfaction.
- Participated in Change Advisory Board (CAB) meetings to review and approve SAP MM changes, ensuring compliance with organizational standards.
- Demonstrated thorough understanding of change management processes to effectively support SAP MM change implementations.
- Configured and supported SAP Solution Manager ChaRM (Change Request Management) for standard, normal, urgent, and emergency changes.
- Performed impact analysis and risk assessment for change requests to ensure system stability and compliance with governance policies.
- Facilitated CAB (Change Advisory Board) meetings and obtained approvals for high-risk or critical changes.
- Supported integration across SAP modules such as FI, MM, SD, HCM, and BW during change deployments.
Support Analyst
Capgemini
09.2016 - 04.2019
- Initiated career as a Support Analyst, managing support for 10 projects within a shared services pool.
- Acquired expertise in SAP technology and SOP-based operational activities, enhancing process standardization.
- Administered batch job scheduling and monitoring using Control-M, ensuring efficient automated workflows.
- Led and supervised a team of 40 resources within the first year, driving productivity improvements and timely issue resolution.
Education
Bachelor of Technology / Bachelor of Engineering (B.Tech/B.E.) - Electrical & Electronics Engineering
JNTU College of Engineering
Kakinada01-2016
Skills
Team Management
SAP MM
Major Incident Management
Change Management
Problem Management
Service Delivery Management
Python
Accomplishments
- Enabling Champion
- Awarded for delivering consistent support with 98%+ SLA adherence.
- Played key role in Leading the Support team and ensured Business Continuity.
- Contributed to automation/process improvements improving MTTR by 5%.
- Delivery Expert
- Designed and delivered enterprise-level KT sessions on Incident & Problem Management for 800+ resources.
- Managed large virtual classroom training (400 concurrent participants) ensuring seamless execution and engagement.
- Covered ITIL-aligned Incident lifecycle, Major Incident governance, RCA techniques (5-Why, Fishbone), and Problem management best practices.
- Increased operational maturity by strengthening SLA compliance and reducing repeat incidents through awareness programs.
- Recognized for driving organization-wide process standardization and knowledge upliftment.
- Served as All-Rounder in company cricket tournament and led the team to championship victory after a 10-year drought.
- Excelled under pressure in knockout stages, contributing crucial performances.
Additional Information
- Actively enhancing programming capabilities in Python to support automation and data analysis initiatives.
- Practical experience in SAP MM, supporting procurement, vendor management, and inventory control functions.
- Progressively working toward ITIL Master certification to strengthen advanced ITSM expertise.
Software
Interests
Learn new things, Cricket, Physical Sports
Timeline
Run Team Lead
Colruyt IT Consultancy India
06.2024 - Current
Major Incident Manager
Capgemini
04.2019 - 06.2024
Support Analyst
Capgemini
09.2016 - 04.2019
Bachelor of Technology / Bachelor of Engineering (B.Tech/B.E.) - Electrical & Electronics Engineering
JNTU College of Engineering
certifications
- ITIL 4 Foundation: an introduction to ITIL 4 (Valid upto 2029)
- Automation Analyst Practitioner Certified - Capgemini
- Industry Campus Life Sciences - Bayer