

Experienced Scrum master/Business Analyst with over 7.2 years of experience in IT sector. Excellent reputation for resolving problems and improving customer satisfaction.
Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
Created new analytical systems to boost vital business metrics visibility.
Analyzed program data to provide input for key decision making and strategic planning.
Business Analysis
Cost Analysis, Business Analysis
Database ManagementDocument managementPerl,PHP,Coding
Proposals,Protocols
Relationship ManagementReportingRequirements gatheringSDLC, Project Management
Customer interaction
Development team trainings
Risk identification
Network infrastructure administration