Santosh Karmath
Bangalore
Summary
Technical writer with 12 years of experience in developing and maintaining minimalistic, usable, and audience-specific documentation that helps users understand the concept and complete their tasks with a greater degree of efficiency and accuracy.
Overview
24
24
years of professional experience
Work History
Information Engineer
OpenText
2016.02 - Current
- Developed content for new features and enhancements of cloud-based applications (HCMX and SMAX)
- Handled multiple projects under minimum supervision for cloud-based applications.
- Defined team goals for a PI, planned features and user stories.
- Prioritized backlog items in discussion with PM, determined sprint goals
- Ran weekly standup meetings and track the day-to-day progress in ALM
- Mentored junior writers and newcomers.
Senior Consultant - Documentation
Oracle Financial Services Software Limited (OFSS)
2012.09 - 2016.02
- Developed content for new features of Oracle FLEXCUBE (a core banking application).
- Reviewed docs for clarity, structure, and correctness
Senior Engineer – Technical Writing
SunGard Solutions India Pvt. Ltd.
2012.05 - 2013.08
Created and maintained end-user documentation for FormWorks (a comprehensive and automated data capture solution with in-built OCR capability to efficiently and reliably process healthcare insurance claims.)
Product Information Specialist
Unisys Global Services India
2010.09 - 2012.05
Developed and maintained end-user documentation for Agile Business Suite (an application framework to develop, test, deploy, and run customized applications.)
Medical Transcriptionist and QA
Medical Transcription (ITES)
1999.10 - 2010.08
Transcribed medical records adhering to strict TAT and consistently delivered patient records with 98+% accuracy.
Proofread peer content.
Education
Post Graduate Diploma in Technical Writing - Technical Writing And Instructional Designing
Symbiosis University Distance Education
Pune05.2010
Bachelor of Computer Applications -
Annamalai University
Tamilnadu05.2009
Diploma in Mech. Engg - Mechanical Engineering
Annamalai University
Tamil Nadu05.1999
Skills
- Time management, cultural awareness, organizational skills
- Strong writing, editing, and reviewing skills
- Experience in working with globally distributed agile development teams
- Excellent estimation techniques
- Expertise in industry standard style guides, documentation tools, and techniques for on-premises and cloud-based applications (IaaS, SaaS, PaaS)
- Quick at learning new technology, products, processes, and tools
- Ability to handle multiple projects under minimum supervision
- Self-motivated, disciplined individual, and a team player
Accomplishments
- Developed end-user documentation for ERP suites adhering to DDLC principles
- Proposed, planned, and executed bug hunting sessions for end-user documentation.
- Migrated an 1800-page doc set from Mad Cap Flare to wiki-based content management system.
- Consistently reduced doc defects release after release.
Timeline
Information Engineer
OpenText
2016.02 - Current
Senior Consultant - Documentation
Oracle Financial Services Software Limited (OFSS)
2012.09 - 2016.02
Senior Engineer – Technical Writing
SunGard Solutions India Pvt. Ltd.
2012.05 - 2013.08
Product Information Specialist
Unisys Global Services India
2010.09 - 2012.05
Medical Transcriptionist and QA
Medical Transcription (ITES)
1999.10 - 2010.08
Post Graduate Diploma in Technical Writing - Technical Writing And Instructional Designing
Symbiosis University Distance Education
Bachelor of Computer Applications -
Annamalai University
Diploma in Mech. Engg - Mechanical Engineering
Annamalai University