Haritha Vijayakumar
Junior Data Scientist / Analyst
Würzburg
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
TECHNICAL SUPPORT ENGINEER
Zoho Corp
10.2018 - 1 2020
- Skilled in ITIL, ITSM, Service Delivery and Requirements Analysis
- Presented demonstration on product to clients
- Gained knowledge on SQL, Python, Microsoft Excel, Microsoft Word
- Collaborated with product development team to identify and resolve recurring software bugs, leading to 25% decrease in customer-reported issues and improved product stability.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
TECHNICAL SUPPORT ENGINEER
CSS Corp (Belkin and Linksys products)
01.2016 - 01.2018
- Successfully resolved over 95% of customer technical issues within first contact, exceeding company's target of 90% and improving customer satisfaction by 15%
- Developed and implemented comprehensive knowledge base system, resulting in 30% reduction in average resolution time and increased efficiency in troubleshooting
- Collaborated with sales team to identify upsell opportunities, resulting in 15% increase in revenue from existing customers and improved customer retention.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Explained technical information in clear terms to promote better understanding for non-technical users
Education
DATA SCIENCE BOOTCAMP - Data Science
WBS Coding School
Germany 04.2024 - 05.2024
BACHELOR OF SCIENCE IN COMPUTER SCIENCE -
SRM Arts And Science College
India 07.2012 - 05.2015
Skills
SQL
Languages
English
Advanced (C1)
German
Elementary (A2)
Tamil
Bilingual or Proficient (C2)
Timeline
DATA SCIENCE BOOTCAMP - Data Science
WBS Coding School
04.2024 - 05.2024
TECHNICAL SUPPORT ENGINEER
Zoho Corp
10.2018 - 1 2020
TECHNICAL SUPPORT ENGINEER
CSS Corp (Belkin and Linksys products)
01.2016 - 01.2018
BACHELOR OF SCIENCE IN COMPUTER SCIENCE -
SRM Arts And Science College
07.2012 - 05.2015
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