HARI VIJAY KUMAR SHEPURI
Hyderabad
Summary
Operations Lead with 12+ years of cross-functional experience, including 8+ years in Digital Marketing and 3+ years in Team Leadership at Accenture. Proven expertise in AdTech (Google Ad Manager), campaign optimization, stakeholder management, and product enablement. Track record of improving KPIs, scaling operations across APAC, EMEA & NA, and leading strategic initiatives in digital operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Accenture
Hyderabad
05.2016 - Current
- Managed digital advertising teams utilizing Google Ad Manager for enterprise clients.
Increased CSAT by five percent YoY across APAC and EMEA through targeted initiatives.
Introduced self-sufficiency models, decreasing support dependency by 25 percent.
Launched centralized 15-member CQA Quality team across multiple service providers.
Facilitated stakeholder engagement via WBR/QBRs and delivered data-driven insights.
Phone Banking Officer – Axis Bank |
IBM Daksh (Concentrix)
Hyderabad
09.2015 - 05.2016
- Provided retail banking support and generated comprehensive reports for management review.
Contributed to team training initiatives, enhancing overall team performance.
Adroit Support Services Pvt. Ltd. – Hyderabad, Ind
Adroit Support Services Pvt. Ltd.
Hyderabad
07.2012 - 07.2015
- Developed and optimized websites emphasizing technical SEO
Education
Executive Program - Product Management
IIT Guwahati
01.2024
B.Tech - Computer Science Engineering
Anurag University
Hyderabad01.2012
Skills
- Process Excellence (Lean Six Sigma - Black Belt)
- Digital Marketing & Display Advertising
- Team Leadership & Performance Coaching
- Stakeholder & Client Relationship Management
- Quality & Compliance Management
- Project & Product Management
- AdTech (Google Ad Manager)
- BI & Analytics (Power BI)
- SLA, KPI, & CSAT Optimization
- Tools: Google Ad Manager (DFP)
- Power BI
- MS Excel
- Frameworks: DMAIC
- DMADV (Lean Six Sigma)
Certification
- Lean Six Sigma Black Belt, CSSC, 2024
- Power BI, Skill Nation, 2024
- Google Ad Manager (DFP) Certified
Accomplishments
- Star of Business Award - Best Team Lead
- Star of Excellence Award - Consistent Top Performance in Quality & CSAT
- Scaled knowledge management and quality teams across APAC and EMEA
- Launched Chat Certification Program for analyst readiness
- Maintained green metrics across Quality, TRT, and aTRT for 4+ quarters
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief.
Timeline
Operations Team Leader
Accenture
05.2016 - Current
Phone Banking Officer – Axis Bank |
IBM Daksh (Concentrix)
09.2015 - 05.2016
Adroit Support Services Pvt. Ltd. – Hyderabad, Ind
Adroit Support Services Pvt. Ltd.
07.2012 - 07.2015
Executive Program - Product Management
IIT Guwahati
B.Tech - Computer Science Engineering
Anurag University
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