HARJINDER SINGH
Jalandhar
Summary
- Resourceful sales executive with extensive experience in cultivating client relationships and driving sales growth. Proven ability to identify key decision-makers to initiate the sales process, resulting in successful outcomes. Adept at collaborating with management to strategize and enhance sales approaches, contributing to overall team success. Passionate about leveraging skills to further elevate sales performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Executive
Business-Class
New Delhi
2024.11 - Current
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Identified areas for improvement within the sales process.
- Maintained up-to-date knowledge of product features and benefits.
Customer Experience Executive
Omprime Technologies PVT. LTD.
New Delhi
2022.09 - 2024.11
- Provided support for customers via phone, email, chat, or other communication channels.
- Generated creative ideas for enhancing the overall user journey across digital platforms.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Delivered best-in-class customer service to existing and prospective ticket holders to back up sales team and resolve issues.
- Met targets consistently for season passes, flex plans, and group packages.
Sales Associate
Angelica Services
Phagwara
2020.04 - 2022.09
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
MYL
Phagwara
2020.04 - 2021.04
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
Education
IELTS -
IDPA
Jalandhar2020-01
High School Diploma -
Ganga Mata Senior Secondary School
Jalandhar2019-04
Metric -
St. Joseph's Convent School
Jalandhar2015-07
Skills
- Sales funnel management
- CRM software proficiency
- Price quote preparation
- Product knowledge
- Value-based selling
- E-commerce knowledge
- Client retention strategies
- Written and oral communication skills
- Sales planning
- Strategic prospecting
- Upselling strategies
- Sales forecasting
- Closing techniques
- Trend analysis
- Sales performance analysis
- Sales follow-up
- Language assessment
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Sales Executive
Business-Class
2024.11 - Current
Customer Experience Executive
Omprime Technologies PVT. LTD.
2022.09 - 2024.11
Sales Associate
Angelica Services
2020.04 - 2022.09
Sales Associate
MYL
2020.04 - 2021.04
IELTS -
IDPA
High School Diploma -
Ganga Mata Senior Secondary School
Metric -
St. Joseph's Convent School