Harjot Bajwa
Customer Success | Partnerships | GTM Strategy
Panchkula
Summary
Strategic, customer-centric business leader with 9+ years of experience driving revenue growth, client retention, and operational excellence across SaaS and digital ecosystems. Proven track record in managing multi-million dollar enterprise accounts, leading cross-functional teams, and building scalable customer success frameworks. Adept at unlocking upsell opportunities, leading ABM strategies, negotiating contracts, and collaborating with marketing and product teams to deliver exceptional client value. Trusted advisor to both clients and internal stakeholders, with strong emphasis on data-backed decision-making and team empowerment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Engagement Manager
Net Solutions
Chandigarh
03.2022 - Current
- Spearheaded end-to-end customer lifecycle management for enterprise clients, driving a 40% increase in account value.
- Delivered over $500K+ in upsell revenue through strategic renewals and consultative engagement.
- Drove Voice of Customer (VoC) initiatives; collaborated with AI and marketing teams on high-conversion webinars and GTM strategies.
- Acquired new client logos via referrals and lead nurturing, expanding pipeline and revenue base.
- Owned strategic account plans, tracked customer health metrics, and mitigated churn through proactive support.
- Mentored and led a team of 4 SDRs, optimizing lead qualification and pipeline conversion.
- Ran ABM campaigns with the leadership team, driving significant growth in client acquisition and engagement.
- Designed and implemented a streamlined onboarding program, ensuring smooth transitions and long-term success.
- Developed targeted outreach campaigns, resulting in higher customer acquisition and retention rates.
- Leveraged analytical tools to identify engagement gaps and continuously optimize processes based on customer feedback and performance data.
Business Development Manager
Trantor Inc.
Chandigarh
06.2021 - 12.2021
- Creating enterprise solutions & enabling state-of-art Captive Center-of-Excellence (CoE) for organizations across several industry verticals
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Assistant Manager - Sales and Delivery
Revvlocity (A SalesPro Brand)
Mohali
10.2017 - 02.2021
- Planning and overseeing end-to-end lead generation campaigns for Enterprise clients/accounts (Fortune 500) across various regions, including the EU, UK, APAC, US, and Canada, as well as across multiple industry verticals.
- Establish and monitor sales account targets in alignment with the company's objectives. Provide coaching, training, and performance evaluations for sales representatives to enhance their effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sr. Tech Support Lead
TechCube Services
Mohali
09.2016 - 09.2017
- Close and grow sales through professional communication with existing and potential clients
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and identified solutions to technical problems.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
Sr. Customer Associate
Telestar Solutions Limited
Mohali
03.2014 - 07.2016
- Customer retention process - UK and US geographies for web-based products
- Exceeded performance targets consistently throughout tenure as Senior Customer Associate, earning recognition from management for dedication to excellence in service delivery.
Sales Associate
IBM Daksh (Concentrix)
Chandigarh
02.2013 - 02.2014
- Worked with MakeMyTrip - both domestic and international processes
- Solved customer challenges by offering relevant products and services.
Education
MBA -
IIPM
Chandigarh 01.2011 - 01.2013
Bachelor of Commerce -
Jiwaji University
Gwalior, Madhya Pradesh 01.2008 - 01.2011
12th (CBSE) -
Bhartiyam Vidya Niketan
Gwalior, Madhya PradeshSkills
- Customer Retention & Expansion Strategies
- Strategic Account Planning & Market Intelligence
- Upselling & Revenue Growth Management
- Team Leadership & Cross-Functional Collaboration
- Contract Negotiation & Stakeholder Management
- CRM Platforms: HubSpot, Salesforce, Zoho
- Go-to-Market (GTM) Strategy Development
- Customer Segmentation & Lifecycle Mapping
- Voice of Customer (VoC) Programs
- ABM (Account-Based Marketing) Campaigns
- Data-Driven Decision Making
- Client Health Monitoring & Churn Mitigation
Certification
Google Cloud Sales Credentials, 2021-07-01, Present
Accomplishments
- Boosted customer retention by 25% and drove a 40% increase in upsell opportunities through strategic engagement initiatives (2022–2024)
- Successfully managed a $3M+ portfolio of enterprise and startup clients with a proactive, solution-focused approach (2022–2024)
- Consistently exceeded performance targets and was honored as Employee of the Year for outstanding results (2020–2021)
- Built and nurtured relationships with 15+ new clients by designing personalized outreach strategies and value-driven pitches
- Recognized as Employee of the Month multiple times for consistent delivery and client rapport (2018–2019)
- Selected by management for a peer mentoring role based on strong product knowledge and leadership capabilities
- Led and organized multiple college campaigns and team projects, showcasing early leadership and initiative
Languages
English
Hindi
Punjabi
Hobbies & Interests
Travelling
Badminton
Photography
DIY Projects
Skill Development
Timeline
Customer Engagement Manager
Net Solutions
03.2022 - Current
Business Development Manager
Trantor Inc.
06.2021 - 12.2021
Assistant Manager - Sales and Delivery
Revvlocity (A SalesPro Brand)
10.2017 - 02.2021
Sr. Tech Support Lead
TechCube Services
09.2016 - 09.2017
Sr. Customer Associate
Telestar Solutions Limited
03.2014 - 07.2016
Sales Associate
IBM Daksh (Concentrix)
02.2013 - 02.2014
MBA -
IIPM
01.2011 - 01.2013
Bachelor of Commerce -
Jiwaji University
01.2008 - 01.2011
12th (CBSE) -
Bhartiyam Vidya Niketan
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