Harleen Kaur
Business Service Support Advisor
Faridabad
Summary
Possess a flair for working hard and contributing towards achievement of organizational goals. Prepared, reviewed, and analyzed monthly, annually Financials Statements. Collaborated with Auditors for Annually auditing; collected, reviewed. Successfully trained Junior and senior accountants both for accounting concepts, knowledge, and software knowledge. Well communicated with GMs, managers in head quarter, Branches, and overseas agents. Employed various ERP systems including SAP and other Accounting software to streamline business operations and financial management efficiently.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Business Service support advisor
British Telecom
01.2022 - Current
- Assist in creating value-based relationships with customers, and optimizing customer service within BT Group's resource pool, under supervision.
- Gather customer information, performs basic analysis, and understands customer needs for insight into efficient issue management.
- Execute routine work covered by existing procedures to achieve Customer Service team objectives and vision.
- Handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure.
- Participate in continuous improvement activities to enhance customer service team processes.
Account Receivables
R1 Rcm Global Pvt Ltd
02.2020 - 01.2022
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectation.
- Analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues, and document change.
- Assist developers with complex query tuning and schema refinement.
- Provide 24x7 support for critical production systems.
- Perform scheduled maintenance and support release deployment activities after hours.
- Providing technical mentorship and cross training to other peers and team member to improve the domain and technical expertise.
Process associate
Genpact India Private Limited
09.2018 - 01.2020
- Reviewed & reconciled the claims assigned by onshore team leader.
- Handled all aspects of accounting, insurance, banking, and tools.
- As our process name Genworth works for hospital bills, those bills we received in form of PDF and as per SOP of items that our company pay, we need to validate each item.
- Calculate the total amount due, including any taxes or discounts, and clearly indicate this amount.
- Specify the payment terms, including the due date and accepted payment methods.
- Creating account reconciliations of general ledger to contract billing system.
- Technical knowledge of tools: Citrix application, Calypso.
Education
MBA - Finanace and international marketing
ICFAI University
Hyderabad, India01-2021
Bachelors - Business management
Skills
SAP
Remote
True
Timeline
Business Service support advisor
British Telecom
01.2022 - Current
Account Receivables
R1 Rcm Global Pvt Ltd
02.2020 - 01.2022
Process associate
Genpact India Private Limited
09.2018 - 01.2020
Bachelors - Business management
MBA - Finanace and international marketing
ICFAI University
Similar Profiles
Vishal Kumar SinhaVishal Kumar Sinha
Associate Network Engineer at British TelecomAssociate Network Engineer at British Telecom
Ragini ShastriRagini Shastri
Senior Tools Automation Engineer at British TelecomSenior Tools Automation Engineer at British Telecom
Saurabh SharmaSaurabh Sharma
PMO Professional at British TelecomPMO Professional at British Telecom
VAIBHAV GAURVAIBHAV GAUR
Process Associate at British Telecom (Openreach - Financial Advisor)Process Associate at British Telecom (Openreach - Financial Advisor)
Pratyaksh SharmaPratyaksh Sharma
Marketing Lead at OLXMarketing Lead at OLX