Tushar Sharma
Business Service Support Advisor
Shakarpur, New Delhi
Summary
Well-regarded Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 2 years experience to take on new position.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Business Service Support Advisor
BT Global
04.2022 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Efficiently completing with the SLA based task on daily basis
- Proven track record as the quality champion.
Customer Support Advisor
Tech Mahindra
08.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
MBA - HR & Marketing
Swami Vivekanand Subharti University
05.2022 - Current
BA hons -
University of Delhi
05.2016 - 12.2019
XII -
Bal Mandir Sr. Sec. School
03.2015 - 04.2016
Skills
Leadership SkillsMicrosoft OfficeInterpersonal Communication
Presentations and public speaking
Financial analysis
Advanced problem solving
Lean manufacturing and design
Certification
Google-Foundation in Project Management
Timeline
MBA - HR & Marketing
Swami Vivekanand Subharti University
05.2022 - Current
Business Service Support Advisor
BT Global
04.2022 - Current
Customer Support Advisor
Tech Mahindra
08.2021 - 02.2022
BA hons -
University of Delhi
05.2016 - 12.2019
XII -
Bal Mandir Sr. Sec. School
03.2015 - 04.2016