Harman Singh

• Leading Branch with team of 5 people including teller, personal banker and sales officers.
• Taking care of Branch profit and costing
• Contributing in CASA and Third Party Products (Insurance, MF, GI)
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Gathered and reviewed customer feedback to improve operations.
• Assessing employee performance and developed improvement plans.
• Also looking for Retail Assets & Wholesale Assets

(KCC, House Loan, LAP, Personal & Business Auto Loan, Two Wheeler, Tractor Loan, EEG, BBG)

• Custodian of vault and branch stock, safety deposit locker,Important keys.
• Taking care of Branch administration and lobby management.
• Taking care of Branch profit and costing.
• Managing branch inward-outward delieverables.
• Verification and dispatch of Account opening forms.
• Managing branch Stationery.insta kit, insta cards stock.
• Taking account related customer requests and queries.
• Generating leads from customers by customer servicing and customer satisfaction.
• Contributing in CASA and Third Party Products (Insurance, MF, GI) for bank.
• Focusing relationship management and business development of team.
• Retail aseets (KCC, COMMERCIAL VEHICLE LOAN ).

• Custodian of vault and branch stock, safety deposit locker,Important keys.
• Handling cash and non-cash transactions authorization as well as Outward and Inward clearing verification.
• Managing other banks clearing operations.
• Taking care of Branch administration and lobby management.
• Taking care of Branch profit and costing.
• Managing branch inward-outward delieverables.
• Verification and dispatch of Account opening forms.
• Managing branch stationery.insta kit, insta cards stock.
• Taking account related customer requests and queries.
• Generating leads from customers by customer servicing and customer satisfaction.
• Contributing in CASA and Third Party Products (Insurance,MF,GI) for bank.
• Focusing relationship management and business development of team.
• Retail aseets (Car loan, Personal loan, Agri loan SME, EEG and Gold loan).

• Managing portfolio of Classic customers.
• Ensuring maximum customer satisfaction by closely interacting with potential clients understands their requirements and customizing the product and services accordingly.
• Responsible for servicing of high net worth customers and generating refrences.
• Cross selling of multiple products of bank to classic portfolio customers.
• Maintaining the existing portfolio as well as sourcing new NTB(new to bank) customers and preparing their grouping into classic.
• Responsible for CASA,Term deposits,Insurance,Mutual Funds,Family accounts,Loan products for the classic portfolio as well as new customers.
• Monitoring high transactions and CASA values outflow from high net worth customers, inflow of new funds.
• Fulfilling productivity and contactability of portfolio customers as well as generating income and Scorecard.
• Handling of Cash and non cash transactions, Clearing,RTGS/NEFT,DD/MC.
• Maintaining SQ audit and internal audit parameters in operations.
• Working with error free operations with lead generation for bank from walkin customers.
• Providing customer satisfaction and servicing to customers.

• Working on MBA Project.
• Generating leads for fire safety system products in assigned territory.
• Making prospects and making follow-ups over them.
• Developing business for the organization by selling products and.
• Generating references from existing clients by best servicing and satisfaction.
• Re-follow up of old clients for refilling of products.