Aryan Tewari
Panchkula
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Proficient in financial reporting, data analysis, and reconciliation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Quality Analyst
Amazon
01.2023 - 01.2025
- Managed customer inquiries, complaints, and service requests with high accuracy.
- Promoted to Quality Analyst for 10 months, ensuring service excellence and compliance.
- Monitored and evaluated customer interactions, providing constructive feedback to agents.
- Collaborated with teams to identify trends and improve customer support processes.
- Analyzed customer data and suggested workflow optimizations for better efficiency.
- Developed problem-solving strategies to enhance customer satisfaction and resolution speed.
Education
Bachelor of Commerce - Commerce
PGGC,Panjab University
Chandigarh 04-2025
12th - Commerce
PML SD School
Chandigarh 06-2021
Matriculation -
Manav Mangal School
Chandigarh 06-2019
Skills
- Advanced Excel (Pivot Tables, VLOOKUP, Macros)
- Financial Reporting and Analysis
- Bookkeeping and Account Reconciliation
- GST and Taxation Compliance
- Tally ERP and Accounting Software
- Problem-Solving and Critical Thinking
- Attention to Detail and Data Accuracy
- Effective Communication and Team Collaboration
- Data Science Basics & Analytical Thinking
Certification
Data Science and Analytics, HP LIFE Online Course
Languages
- English, Fluent, Strong written and verbal communication
- Hindi, Fluent, Native proficiency
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Intermediate
B1
Timeline
Customer Service Representative & Quality Analyst
Amazon
01.2023 - 01.2025
Bachelor of Commerce - Commerce
PGGC,Panjab University
12th - Commerce
PML SD School
Matriculation -
Manav Mangal School