Open To Work
Harmanjot Kaur
Operator
Tanda
Summary
Dynamic Language Operator and Trainer with over 5 years of diverse experience in operations, education, consultancy, and medical translation. Achieved and maintained impressive metrics, including 98% KPIs, 97% quality scores, and 98% customer satisfaction ratings in operational roles. Proven expertise in developing standard operating procedures, coordinating interpreters, facilitating bilingual communication, and delivering impactful mathematics instruction. ALTA certified and highly adaptable, dedicated to driving exceptional results in fast-paced environments.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Language Operator
Kalam.cx
01.2026 - Current
- Executed data entry and interpreter scheduling operations for medical clients, ensuring timely service delivery.
- Manage communication across three platforms: MarttiAgent, Voyce, and Slack, to secure interpreters efficiently.
- Coordinated communication across MarttiAgent, Voyce, and Slack to efficiently secure interpreter availability.
- Facilitated seamless communication among clients, interpreters, and vendors during calls to enhance service quality.
- Achieved 98% KPI adherence, 97% quality scores, and CSR 98% from day one.
- I cleared a 15-day intensive training with a 100% score before onboarding.
- Provided quick feedback on unusual calls via Zoom threads, improving typing speed to 35+ WPM.
- Attended weekly meetings with supervisors to review performance and strategies.
- Operated from Egypt to provide services to clients in the USA and Canada.
Mathematics Trainer
Sapthora Online Learning Academy
08.2023 - Current
- Taught mathematics to American students via online sessions.
- Led extracurricular math camps and competitions, increasing student engagement and interest in mathematics.
- Conducted demo classes to effectively attract and enroll prospective students.
- Developed targeted strategies to enhance student motivation and build confidence in mathematical concepts.
- Maintained detailed performance logs for each student.
- Facilitated online learning experiences to connect with students virtually.
Trainer, Representative & SOP Builder
British Experts
03.2023 - 01.2026
- Drafted SOPs for visa applications and academic purposes, with high acceptance rates.
- Acted as a liaison between students, faculty, and management.
- Conducted IELTS training sessions and guided students in language learning.
- Balanced consultancy operations and training responsibilities, enhancing multitasking skills.
- Visa Consultancy & Language Training Center.
Front Desk Executive
Cambridge Earth School
10.2021 - 02.2023
- Managed school schedules for teachers and classes.
- Handled customer inquiries and complaints with professionalism.
- Answered and routed calls to appropriate personnel, reducing wait times by 30%.
- Maintained organized reception area for positive client experience.
- Processed payments and ensured confidentiality of customer information.
Education
Bachelor of Science - PCM – Non-Medical
G.K.S.M College, Punjab University
Tanda, Hoshiarpur, Punjab08-2021
Skills
Process optimization
Operations managing
Efficient multitasking
Troubleshooting
Flexible schedule
Issue resolution
Teamwork and collaboration
Data entry
Zoom
Process improvement
Quality assurance
Problem solving
Timeline
Language Operator
Kalam.cx
01.2026 - Current
Mathematics Trainer
Sapthora Online Learning Academy
08.2023 - Current
Trainer, Representative & SOP Builder
British Experts
03.2023 - 01.2026
Front Desk Executive
Cambridge Earth School
10.2021 - 02.2023
Bachelor of Science - PCM – Non-Medical
G.K.S.M College, Punjab University