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Harmanpreet Kaur
Bengaluru
Summary
Business Analyst with expertise in requirements analysis, stakeholder management, Agile delivery, and business process optimization. Skilled in translating business needs into functional requirements, collaborating with cross-functional teams, and delivering technology solutions that enhance operational efficiency and business value.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Business Analyst Associate
Cognizant
07.2025 - 06.2026
- Prepared BRDs, user stories, process flows, migration documentation, and As-Is/To-Be workflows to support cloud transformation initiatives.
- Collaborated with business stakeholders, Product Owners, and development teams to gather functional and business requirements.
- Collaborated with Product Owners, developers, QA teams, and business stakeholders during Sprint Planning, Backlog Refinement, Daily Stand-ups, Sprint Reviews, and UAT activities.
- Coordinated UAT activities, defect tracking, and requirement clarifications to support successful releases.
- Tracked sprint progress, identified risks, managed dependencies, and documented action items using Azure DevOps to ensure project alignment.
- Partnered with cross-functional teams to streamline delivery processes and enhance overall business efficiency.
Business Consultant (Part-time)
XuLifestyle
06.2023 - 02.2025
- Collaborated with founders to identify business challenges and recommend targeted improvements across product, marketing, and sales functions.
- Collected customer insights and translated them into specific product and process improvement recommendations.
- Partnered with business teams to enhance operational efficiency and elevate customer experience.
- Supported marketing campaigns, business development initiatives, and customer acquisition activities.
- Designed and delivered onboarding and sales training programs for new team members.
Founding Team Member
XuLifestyle
06.2022 - 05.2023
- Worked closely with founders on product improvements and operational initiatives.
- Collaborated across product, operations, customer success, and sales functions to drive startup growth.
- Collected customer feedback and identified opportunities to improve business processes and user experience.
- Coordinated daily operations, enhancing customer onboarding and resolving issues effectively.
- Facilitated stakeholder communication among internal teams and customers to align efforts.
Technical Support Associate
Kyndryl
10.2021 - 05.2022
- Troubleshot customer issues, ensuring timely resolution and enhancing overall support experience.
- Documented incidents and monitored service requests to ensure SLA compliance and improve incident tracking.
- Collaborated with internal teams to uphold service quality and boost customer satisfaction.
Education
MBA - Information Technology & Operations
ICFAI Business School
Hyderabad, India02-2025
Bachelor of Computer Applications -
Kristu Jayanti College
Bangalore, India08-2021
Skills
- Business Analysis
- Requirements Gathering
- Stakeholder Management
- Business Process Analysis
- User Stories
- Functional Documentation
- Agile Methodology
- SDLC
- UAT Coordination
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance
- Microsoft 365 Copilot
- Generative AI
Tools
- Jira
- Azure DevOps
- SQL
- Microsoft Excel
- Microsoft Power BI
- Microsoft 365 Copilot
- Generative AI Tools
Internship
Business Operations Intern | February 2024 – May 2024 | Britannia Industries
- Gathered and analyzed business data to identify operational challenges and improvement opportunities across manufacturing processes.
- Evaluated business workflows and collaborated with stakeholders to recommend process optimization initiatives.
- Communicated analytical findings and actionable recommendations to support data-driven business decisions.
Timeline
Business Analyst Associate
Cognizant
07.2025 - 06.2026
Business Consultant (Part-time)
XuLifestyle
06.2023 - 02.2025
Founding Team Member
XuLifestyle
06.2022 - 05.2023
Technical Support Associate
Kyndryl
10.2021 - 05.2022
MBA - Information Technology & Operations
ICFAI Business School
Bachelor of Computer Applications -
Kristu Jayanti College