Summary
Overview
Work History
Education
Skills
Websites
Projects
Publications
References
Timeline
Generic
MADHUSUDHANAN D

MADHUSUDHANAN D

Bengaluru

Summary

Dynamic Associate Business Analyst with a proven track record at Sapiens International, excelling in product implementation and business analysis. Skilled in SQL and workflow optimization, I enhance customer satisfaction by bridging gaps between technical teams and clients. Passionate about driving business process improvements and delivering impactful solutions.

Overview

6
6
years of professional experience

Work History

Associate Business Analyst

Sapiens International Pvt. Ltd.
Bengaluru
06.2022 - Current

Application: Core suite L&P; Domain: Life and Pension(L&P)

  • Document customer's functional and technical requirements, user stories, and acceptance scenarios in confluence.
  • Training in Sapiens CoreSuite application; Understand limitations and possibilities of the system and their implications on the business processes and functionality.
  • Functional support to development teams in design processes.
  • Performed the SQL queries in providing the creation, updation, Insertion of tailor workflows, business rules, and UI components in Coresuite without heavy reliance on development teams.
  • Supported multiple environments(Dev, QA, Production, Pre-production, UAT) for the deployment changes in Coresuite in case of changes not deployed in the respective environment.
  • Updated the UML diagrams for the product flows in the smartbook implementation in the Enterprise Architect(EA) software for the clients reference.
  • Functional support to the testing teams by executing test scenarios and participate in system testing.
  • Configured the Coresuite application with respect to customer requirements.
  • Implemented the requirement in Client Management, Claims, Proposal Management, Policy Management, Billing and collection, Funds Management Modules.

Application: IDITsuite; Domain: Property and Casualty(P&C)

  • Improved and implemented changes in IDIT customization through product configuration for ease of business flow by carrying out the implementation based on the requirement analysis provided by BA.
  • Improved customer satisfaction by acting as a liaison between the customer business users and the project development and testing team in providing configuration support across quarters.
  • Increased efficiency of the IDIT workflows through identifying process gaps and configuring solutions using an object-oriented rule engine with business rules, calculations, and formula.
  • Designed the implementation and executed user and test cases to verify user expectations in real life scenarios.
  • Configured and implemented the products of Property and casualty Insurance in domains like Product Management, Claims management, Policy Management, Accounting Management, Business processes from Q3 2022-Q4 2023.
  • Provided technical implementation support to development and QA team to ensure implementation solutions are properly implemented in IDIT.
  • Performed the SQL queries in providing the creation, updation, Insertion of tailor workflows, business rules, and UI components in IDITsuite without heavy reliance on development teams.
  • Supported multiple environments(Dev, QA, Production, Pre-production, UAT) for the deployment changes in IDITsuite in case of changes not deployed in the respective environment.
  • Configured P&C business requirements for IDIT Suite by working with client, BA team, and developers.
  • Recognized the business need, analysing the application's gap with it, and identifying the solution; transferring the business requirement into functionality, evaluating the feasibility, opportunities and business impacts of various solutions provided.
  • Trained 3 new joiners and mentored them as part of the on-the-job training process in IDIT.

Asst. System Engineer

TATA Consultancy Services
CHENNAI
09.2019 - 07.2020

Application: DEG (Delivery Excellence Group) Portal,Domain:Project Management

  • Implemented changes to infrastructure with the goal of enhancing performance in DEG portal.
  • Implemented most internal customer support issues in Q4 2019.
  • Improved the performance of providing day-to-day operational support for storage or IT infrastructures.
  • Performed queries in the databases for making the DEG portal as the system tracking for delivery in different projects.
  • Providing Dev support in front-end development as a support role.

Education

Executive PG program - Integrated program in Business Analytics (IPBA)

Indian Institute of Management Indore
Indore, India
11-2023

Master's in Business Administration (MBA) -

ICFAI Business School(IBS Hyderabad)
Hyderabad, India
03.2022

Bachelors in Technology (B.Tech) - Electrical and Electronics Engineering

SRMIST
CHENNAI, India
05.2019

Skills

  • SQL
  • Product implementation
  • Project management
  • Business analysis
  • Microsoft Office Suite
  • Functional testing
  • Configuration management
  • Data analysis
  • User story documentation
  • Requirements gathering
  • UML diagramming
  • Workflow optimization
  • Business solutions development
  • Change impact analysis
  • Gap analysis
  • Product management
  • Software development life cycle
  • Business process improvement
  • Problem solving
  • Business process mapping
  • Change management
  • Technical documentation
  • System testing
  • Confluence
  • JIRA

Projects

09/01/23, 10/08/23, Detection of COVID doses administered in various states., (IIM Indore Capstone project)

Publications

  • 2022, Evaluation of Electronic Recruitment program in Indian Advertising Industry: An Empirical Analysis to explore the Factors affecting its Success or Failure at an Advertising Company in Gurugram., CERE 2022 (IIM Indore)
  • 2021, Traditional money back life insurance policy: is policy holders' purchase decision making process influenced by the service quality? An empirical analysis of selected aspects of servqual model in select cities of India., ISDSI Global Conference (IIM NAGPUR)

References

References available upon request.

Timeline

Associate Business Analyst

Sapiens International Pvt. Ltd.
06.2022 - Current

Asst. System Engineer

TATA Consultancy Services
09.2019 - 07.2020

Executive PG program - Integrated program in Business Analytics (IPBA)

Indian Institute of Management Indore

Master's in Business Administration (MBA) -

ICFAI Business School(IBS Hyderabad)

Bachelors in Technology (B.Tech) - Electrical and Electronics Engineering

SRMIST
MADHUSUDHANAN D