Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RAKSHANDHA DEY

RAKSHANDHA DEY

Business Support Associate
Kolkata

Summary

Experienced entry level business analyst with a strong analytical background. Proven track record of enhancing business processes through data-driven strategies, delivering actionable insights. Collaborative team player focused on achieving results and adapting to evolving project needs. Proficient in data analysis, process mapping, and engaging stakeholders to drive successful outcomes.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Associate Business Analyst

Amazon
09.2023 - 06.2025
  • Providing timely resolution to the issue at hand by researching and querying internal tools, taking real-time decisions, and having effective communication with Stakeholders (over e-mail).
  • Effectively manage sensitive cases by reporting up the escalation matrix.
  • Maintaining team KPI metrics to provide insights to leadership team.
  • Collaborated with cross-functional teams to gather requirements and define scopes, ensuring alignment with organizational goals.
  • Assisted in the implementation of process improvements that enhanced operational efficiency and reduced turnaround times for key projects.
  • Utilized data visualization tools to create reports and dashboards, enabling effective tracking of key performance indicators.
  • Monitored project progress against established timelines, proactively identifying risks and implementing mitigation strategies as needed.
  • Facilitated workshops and meetings to elicit stakeholder feedback, ensuring deliverables met user needs and expectations.

Associate Business Analyst

Tech Mahindra
07.2022 - 05.2023
  • Provided Tier 1 and Tier 2 support for clients using Warehouse Management Systems (WMS) and Order Processing platforms.
  • Managed 30+ B2B client queries daily; ensured 97% SLA adherence and 93% CSAT average.
  • Analyzed ticket trends using Excel and Power BI to identify repeat issues and collaborated with engineering to deploy fixes.
  • Acted as the SPOC for escalations related to shipment delays, inventory sync, and API-related order failures.
  • Liaised between warehouse, delivery partners, and customers to resolve real-time logistics issues.
  • Escalated 50+ systemic issues to product teams via Jira with detailed RCA and user logs.

Education

Bachelor's Degree - Accountancy (Hons)

University of Calcutta
Kolkata, West Bengal
01.2017 - 01.2020

Skills

  • Business requirements gathering

  • Documentation

  • Data analysis

  • Problem-solving

  • Critical-thinking

  • Communication

  • Microsoft Office Suite

  • JIRA

  • SQL

  • Business process improvement

Certification

Certified Associate Scrum Fundamental (CASF), 01/01/23

Timeline

Associate Business Analyst

Amazon
09.2023 - 06.2025

Associate Business Analyst

Tech Mahindra
07.2022 - 05.2023

Bachelor's Degree - Accountancy (Hons)

University of Calcutta
01.2017 - 01.2020

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RAKSHANDHA DEYBusiness Support Associate