Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Investigated and resolved departmental non-conformances.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Reduced operational risks while organizing data to forecast performance trends.
Project Manager Technical
Delta Group
Delhi, Delhi
10.2014 - 12.2020
Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
Empowered [Number] project teams for [Type] technical development in Agile environment for $[Amount] IT program.
Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Configuration Engineer
QuEST Global/Rolls-Royce Plc
Derby, Derbyshire
01.2009 - 07.2012
Managed and monitored installed systems for highest level of availability.
Participated in system development life cycle from requirements analysis through system implementation.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed on-site evaluations, internal audits and customer surveys.
Resolved problems, improved operations and provided exceptional service.
Timeline
Operations Manager
JK Industries
01.2020 - Current
Project Manager Technical
Delta Group
10.2014 - 12.2020
Configuration Engineer
QuEST Global/Rolls-Royce Plc
01.2009 - 07.2012
Airbus Foundation Methods Certificate No 202665 Issued by IBM / Bristol, UK.