Harmeet Bhardwaj

Strategic and results-driven leader with 14+ years of experience in After-Sales Service, Dealer Management, and Operational Excellence. Proven ability to lead large teams, implement transformation projects, and deliver top-ranked performance across India. Recognized for driving customer satisfaction, operational efficiency, and business growth.

• Led After-Sales & Service operations for North Zone, consistently achieving No. 1 ranking in service performance.
• Directed a workforce of 45+ on-roll employees and 300+ third-party associates, ensuring operational excellence and superior customer satisfaction.
• Implemented Service Transformation Projects in collaboration with McKinsey and Salesforce (SFDC), driving process efficiency and digital adoption.
• Introduced on-spot decision-making framework for the E-Rickshaw segment, successfully rolled out across PAN India.
• Achieved highest sales performance in OE dealership network, strengthening revenue streams and dealer engagement.
• Delivered record service revenue growth through AMC programs and out-of-warranty doorstep services, enhancing customer retention and profitability.

• Project Management: Successfully launched Doorstep Service at customer locations, enhancing convenience and customer satisfaction.
• Cost Optimization: Implemented Doorstep Service model and empowered dealers, enabling the closure of all standalone service stations across the zone, resulting in significant cost savings.
• Service Integration: Seamlessly merged Automotive and Industrial Division services into a unified platform with shared manpower, improving resource utilization and operational efficiency.
• Turnaround Time (TAT): Achieved best-in-class TAT performance across the zone post-service integration, setting a benchmark for speed and reliability.