Microsoft Excel
Harmeet Kaur
Commissions Specialist (Insurance Operations)
New Delhi
Summary
Commissions Specialist with 5+ years of experience in life and annuity insurance operations. Expertise in contract data management, CMS administration, agent hierarchy maintenance, carrier commission schedules, reconciliation, and SLA-driven service delivery. Proven ability to support financial professionals with high accuracy (98–99%) in commission processing and reporting.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Executive
Colliers International
08.2024 - 08.2025
- Performed financial reconciliations across multiple projects, ensuring accurate revenue tracking and reporting for the finance department.
- Prepared and analyzed weekly performance reports and Excel dashboards for leadership review.
- Managed stakeholder communication, resolving operational and client-related queries within defined service timelines.
- Maintained documentation accuracy and ensured compliance with internal operational standards
Operations Supervisor
Employee Pooling (Deployed to DMI Marketing)
11.2022 - 04.2024
- Led daily insurance operations supporting contracting and commission reconciliation functions for life and annuity carriers.
- Oversaw maintenance of agent hierarchies, contract levels, and commission schedules across SmartOffice (EBIX), Agency Bloc, OneHQ, and Agency Integrator.
- Reconciled carrier commission statements and partnered with internal teams to resolve discrepancies with 98%+ reporting accuracy.
- Supported onboarding of new agents by coordinating contracting documentation and ensuring completeness prior to carrier submission.
- Reviewed and validated commission data to ensure timely and accurate payouts across multiple BGAs/IMOs.
- Monitored SLA compliance across contracting and commissions workflows, ensuring deadlines were consistently met.
- Trained and mentored team members on reconciliation processes, hierarchy structuring, and CMS updates.
- Identified process gaps and implemented quality control measures, improving reporting accuracy to 99%.
Commission Manager - Insurance Operations
Employee Pooling (Deployed to DMI Marketing)
01.2019 - 10.2022
- Managed carrier commission schedules and reconciled monthly commission statements across multiple BGAs/IMOs.
- Built and maintained agent hierarchies in SmartOffice (EBIX), Agency Bloc, Agency Integrator, and OneHQ.
- Processed commission statements from life and annuity carriers with 98–99% accuracy.
- Coordinated with agents to resolve commission discrepancies and payout issues.
- Generated reconciliation reports and ensured SLA compliance.
Education
Bachelors of Commerce (Honours) - Business, Finance, And Accounting
University Of Delhi
Delhi, India 04.2001 -
Certified Financial Planning (CFP) (In Progress) -
Financial Planning Standard Boards
04.2001 -
Skills
- Commission Reconciliation
- CMS Management
- Insurance Contracting
- Hierarchy Building
- Carrier Coordination
- Reporting & Analysis
- SLA Compliance
Software
Microsoft Word
Outlook
SmartOffice (EBIX)
Agency Bloc
OneHQ
Agency Integrator
Timeline
Senior Executive
Colliers International
08.2024 - 08.2025
Operations Supervisor
Employee Pooling (Deployed to DMI Marketing)
11.2022 - 04.2024
Commission Manager - Insurance Operations
Employee Pooling (Deployed to DMI Marketing)
01.2019 - 10.2022
Bachelors of Commerce (Honours) - Business, Finance, And Accounting
University Of Delhi
04.2001 -
Certified Financial Planning (CFP) (In Progress) -
Financial Planning Standard Boards
04.2001 -