Harmeet Singh
New Delhi
Summary
Dynamic Sales Executive with 03+ years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Tour Executive
Total Holiday Options
2017.03 - 2018.09
- Built personal relationships with guests to promote positive experiences.
- Researched information on Place to provide accurate, detailed tours.
- Guided groups of up to Number people on scheduled tours.
- Collected and deposited payments from guests.
Travel Sales Consultant
Magadh Travels & Tours Pvt Ltd
2019.02 - 2020.10
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sales Executive
Mondee Travel
2021.10 - 2023.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Assistant Manager of Sales
Magadh Travels & Tours
2023.08 - Current
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Supported staff with training, guidance and confident leadership.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Bachelor Of Commerce - Business, Management, Economics And Accounting
William Carey University
05.2019
IATA - Travel Management
Kuoni Academy
Delhi09.2016
UG Diploma In Travel Management - Tourism And Travel Management
Kuoni
07.2016
Secondary School - CBSE
Guru Harkrishan Public School
Punjabi Bagh2013
Higher Secondary School - Commerce With Maths (CBSE)
Guru Harkrishan Public School
Punjabi Bagh 2015
Skills
- Client Representation
- Consultative Sales Techniques
- Sales Development
- Establishing Contacts
- Solution Optimization
- Efficient Sales Transactions
Languages
Hindi, Punjabi
Native Speaker
English
Advanced
C1
Timeline
Assistant Manager of Sales
Magadh Travels & Tours
2023.08 - Current
Sales Executive
Mondee Travel
2021.10 - 2023.04
Travel Sales Consultant
Magadh Travels & Tours Pvt Ltd
2019.02 - 2020.10
Tour Executive
Total Holiday Options
2017.03 - 2018.09
Bachelor Of Commerce - Business, Management, Economics And Accounting
William Carey University
IATA - Travel Management
Kuoni Academy
UG Diploma In Travel Management - Tourism And Travel Management
Kuoni
Secondary School - CBSE
Guru Harkrishan Public School
Higher Secondary School - Commerce With Maths (CBSE)
Guru Harkrishan Public School
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